For one of our partners, specialized in the health insurance sector, we are looking for a dynamic and committed talent for the role of Customer Service Advisor FR/DE.Your responsibilities:Manage incoming requests via phone, email, mail, and CRM within deadlines.Ensure high-quality customer service focused on retention and portfolio management.Advise clients and propose insurance solutions tailored to their needs.Prepare offers and manage correspondence in the private customer sector.Actively follow up on sent offers and implement measures to retain the portfolio.Participate in customer reacquisition actions and communicate decisions related to risk analysis.Your profile:Commercial employee CFC or equivalent.Experience in the insurance or brokerage field; AFA appreciated.Excellent command of French and German, both oral and written; English is an advantage.Very good ease, rigor, and attention to detail.Discretion, autonomy, and proactive approach.An enriching opportunity within a Swiss leader in the health insurance sector.A dynamic, structured, and caring work environment, with committed teams.A position located in the heart of Sion, in close proximity to public transport.About us:At Safeguard Global Switzerland, we specialize in staff leasing (temporary and permanent placement) and provide customized solutions to support companies in their recruitment needs, throughout Switzerland and beyond.With our presence in over 170 countries, we combine local expertise with global reach, enabling us to identify and delegate the best talents in the market.We operate in various sectors, providing qualified professionals for short or long-term assignments, always ensuring flexibility, regulatory compliance, and high-quality service.Our mission is simple: to simplify access to a skilled and reliable workforce, helping our clients achieve their objectives with agility.By collaborating with us, you benefit from a trusted partner, committed to your side, who understands the challenges of the Swiss market and acts quickly to advance your projects.Joining Safeguard Global means being part of a dynamic network driven by values of excellence, closeness, and commitment. jid752276aaen jit0314aen jpiy26aen