For one of our clients, based in Geneva, we are offering a position of
Customer Service Representative FR / EN / DE
Activity rate 100%
Customer Service Representative FR / EN / DE
JOB DESCRIPTION
Within a small team, you are one of the main points of contact between the company and its customers. You manage daily requests and support customers efficiently and professionally, in a dynamic environment requiring responsiveness, professionalism and a service-oriented mindset.
Main tasks
Provide support and assistance to users of communal laundries by phone, chat, email and mail
Identify requests, diagnose problems and provide appropriate solutions
Plan and monitor technical interventions in the ERP
Manage user accounts on several digital platforms
Reconcile payments and process webshop orders and shipments
Handle first-level complaints and escalate specific situations to internal technical and sales teams
Additional tasks
Reception of orders/contracts or cancellations
Data entry and updates in the ERP system throughout the contract lifecycle
Organisation of installations and uninstallations (coordination and relevant, ongoing communication with technical, sales and customer service teams, updating information in the CRM, communicating deadlines and conditions to the customer)
Configuration of the online payment platform for installed devices
Preparation of the documentation bundle related to the installation (user notices, contract review)
Invoicing installation fees and accounting for rebates related to customer contracts
EXPECTED PROFILE
Excellent interpersonal skills and ease in telephone and written communication
Analytical ability, organisational skills and high stress resistance
Customer service orientation, empathy, patience and solution-focused
Native French speaker, fluent English and minimum B2 German (other languages an asset)
Comfortable with digital tools and good command of IT environments (ERP / CRM)
Experience in Switzerland required; customer service experience is an asset
Sense of responsibility and team spirit
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