Senior IT Recruiter - Hiring External IT Staff in Switzerland - at SGI
As a Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking Technology team, you will help resolve issues end-to-end.
Tasks & Responsibilities:
* Resolve incidents reported by business users on Banking applications
* Coordinate between various teams to fix major incidents
* Communicate updates to business users
* Document issues and resolutions using internal systems
* Ensure operational readiness of supported applications by participating in application software testing
* Contribute to long-term system enhancements either as a developer or a business analyst
Must haves:
* At least 3 years’ experience working at a financial institution as system engineer / technical support in a banking environment.
* Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) OR trade management systems (esp. OpenLink Findur/Endur)
* Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge
* Ability to report, monitor, and analyse performance according to agreed service levels
* Experience in managing internal stakeholders within a banking or financial services environment
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
* IT Services and IT Consulting
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