We are looking for a talented GxP IT Support Specialist.
Responsibilities
* Provide L2/L3 on-site IT support for infrastructure and applications
* Support and maintain GxP-validated systems (e.g., OMNIS, Chromeleon, LIMS, SAS, eArchive, Interflex)
* Administer and troubleshoot Windows Server environments, Active Directory (users, GPO, DNS, DHCP) and Network infrastructure (VLANs, routing, firewall rules)
* Ensure server patching compliance using SCCM
* Work on virtualized environments (VMware / Nutanix)
* Support Citrix Virtual Apps (VDA, publishing)
* Collaborate with architects on server & network design and evolution
* Monitor systems using tools like Dynatrace
* Document incidents, changes, and procedures in ServiceNow and Confluence
* Provide occasional on-site support outside business hours if required
Qualifications
* L3 strong hands-on expert with deep technical expertise
* Minimum 5+ years of experience in IT infrastructure & support
* Proven experience in GxP-regulated environments (pharma, biotech, medtech)
* Strong knowledge of Virtualization (VMware / Nutanix), Windows Server infrastructure and Networking concepts (VLANs, routing, firewalling)
* Ability to support and interact with IT architects
* Knowledge of FDA 21 CFR Part 11 / EU GxP validation principles
* Autonomous, proactive, and solution-oriented mindset
* Comfortable working on-site and with remote teams
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