About the Role
We are looking for a proactive and detail-oriented Online Store & Marketplace Coordinator to join our Ecommerce team.
The candidate will report directly to the E-commerce Manager and will be responsible for the end-to-end management of marketplace channels and the operational coordination of the online store, ensuring seamless execution across logistics, customer service, and omnichannel processes.
Key Responsibilities
Marketplace Management (Ownership)
* Fully manage and optimize marketplace operations (e.g. Farfetch, Tmall)
* Oversee product listings, pricing, assortment, and catalog distribution across all marketplaces
* Monitor marketplace performance and identify growth opportunities
* Coordinate integrations and technical flows with external partners (e.g. Highstreet, Mirakl)
Online Store Operations & Coordination
* Oversee online store management, including CMS updates (SF Page Designer) and product catalog
* Ensure smooth order management, fulfillment, and post-sales processes, acting as the main point of contact between E-commerce, IT, Logistics, and Customer Service
* Coordinate inventory management between warehouse, stores, and online channels
* Support and manage omnichannel processes (e.g. ship-from-store)
* Work closely with Customer Service to ensure high service standards
Performance Analysis & Reporting
* Track and analyze KPIs (conversion, AOV, traffic, sell-through)
* Prepare reports and presentations for senior stakeholders and C-level
Requirements
* 5+ years of experience in E-commerce, Marketplace, or Digital Operations
* Bachelor’s or Master’s degree in Economics, Engineering, Business Administration, or related fields
* Strong understanding of marketplace ecosystems and dynamics
* Experience with Salesforce Commerce Cloud (SFCC) and CMS tools is a plus
* Familiarity with data analysis tools and ERP (SAP BI, Stealth3000)
* Excellent organizational and coordination skills
* Fluent in English (additional languages are a plus)
* Desired start date May 2026
The position is open to all candidates. Applications must be submitted with consent to the processing of personal data in accordance with the Swiss Federal Act on Data Protection (FADP) for recruitment and personnel management purposes.
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