Company Description
Yuh - The most complete financial app of Switzerland.
Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all.
Join the Yuhniverse
Are you ready for an exciting journey with us? We're more than just an app; we're a revolution. Be part of our amazing team of people from all over Switzerland and take your career to the next level in a cool, vibrant company. Follow us on TikTok, Instagram, and LinkedIn to see what we're all about and meet our awesome crew
Job Description
We're on the lookout for tomorrow's talent Join us as a Customer Care Representative %) in Gland, VD starting or upon agreement.
Your mission
Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.
Key Responsabilities
* Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner
* Identify and seize opportunities to enhance client satisfaction
* Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements
* Uphold the principle of fair client treatment
Qualifications
* Completed apprenticeship (Federal certificate of Competence [Fähigkeitszeungnis / Fachausweis / Certificat Fédéral de Capacité) or Swiss Maturité (Berufsmatura / Maturité professionnelle)
* Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
* Fluency in English and French. Italian is an advantage (or would be appreciated), and German is a plus
* A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
* Excellent communication – verbal and written – skills
* Familiarity with office software and phone systems
* You are particularly skilled at listening, communicating, showing empathy, and being persuasive
* You have a proactive and "can do" attitude
* You like working in a team
Additional Information
What we offer
* A competitive compensation package that includes a base salary, a variable bonus, a generous pension plan and 5 weeks of holidays
* A vibrant work environment in our offices
* Remote working options (Home office)
* Opportunities to develop your knowledge of financial products and markets including equities, cryptocurrencies and more.
* A role that can be a great jumping off point within the finance industry
* And more benefits
Job Location
Gland, VD – Chemin du Vernay 14b, 1196 Gland