The Renewals & Order Management Manager is responsible for overseeing the end-to-end order lifecycle and supporting customer contract renewals. This position ensures accurate and timely order processing, maintains high-quality customer and contract data, and serves as a key point of contact for B2B customers and partners. The role works cross-functionally with Sales, Customer Success, Finance, and Operations teams to deliver a seamless ordering experience and drive operational efficiency.
What You’ll Do
Renewals & Order Management Order Lifecycle Management
* Manage the full order lifecycle, including confirmation, review, processing of new orders, and delivery of license keys
* Ensure orders are processed accurately, completely, and on time in accordance with company policies
* Monitor order status and proactively communicate issues or delays to customers and partners
* Implement improvements to ordering and fulfilment processes to increase efficiency and reliability
Customer & Partner Management
* Actively manage B2B contract customers via email and phone
* Serve as the first point of contact for customer inquiries and coordinate resolutions with relevant departments
* Handle contract changes, cancellations, and related customer communications
* Maintain strong relationships with technology partners, suppliers, and service providers to ensure reliable service delivery
Data, Reporting & Administration
* Maintain and update order, contract, and customer data across internal systems while ensuring data quality
* Analyze order and contract data to identify trends and optimization opportunities
* Prepare performance and operational reports
* Manage settlement processes for customer contracts, technology partners, and commissions
Cross-Functional Collaboration
* Collaborate closely with internal stakeholders, including Sales, Customer Success, Support, BI & Controlling, Accounting, and Management
* Contribute to the development and implementation of best practices to ensure operational excellence
What You’ll Bring
* Proven experience using Microsoft Office 365 and Salesforce in a professional environment
* Strong technical recruiting or talent acquisition experience, ideally within a fast-paced, high-growth environment
* Ability to manage multiple requisitions and priorities while delivering a high-quality candidate and hiring manager experience
* Excellent communication and stakeholder management skills, with the ability to build strong partnerships across teams and functions
* Strong organizational skills, attention to detail, and the ability to work proactively and independently
* Comfort working with data, systems, and recruiting processes to drive efficient and effective hiring outcomes
* Fluency in English is required; German or Dutch is strongly preferred
* Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude or similar technologies is a plus
The Values That Define Us
* Execution – We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
* Transparency – We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
* Integrity – We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.
Compensation Range
* Annual Base Salary Range: CHF 60,000 - CHF 75,000
* Base pay depends on many factors, such as location, education, experience, and skills.
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