Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale. Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery Job Description We are seeking a hands-on and technically strong IT Manager to lead the development of a scalable and secure IT infrastructure that will support our company's rapid growth. The ideal candidate is a technical leader who is not "above" buying and setting up laptops, but is also clever enough to automate or find efficient outsourcing solutions for such tasks. This role is global in scope, requiring a strong focus on communication and documentation to support our teams across three continents. What you’ll be doing IT Infrastructure and Operations: Maintain and improve a scalable IT infrastructure, including networking (routers, gateways, switches, Wi-Fi), secure remote access (VPNs), and hardware procurement and inventory. Software and Systems Administration: Administer and configure core corporate software and cloud services, manage user accounts and permissions, and oversee the ERP implementation. Employee Support and Onboarding: Provide technical support for all employees, lead IT onboarding for all new hires, and create comprehensive documentation for all IT processes. Automation and Collaboration: Automate repetitive IT tasks and collaborate with Hardware, DevOps, MLOps, and Cloud Engineers to ensure seamless integration between corporate IT systems and development environments. What you must have Proven technical leadership with a hands-on, all-rounder mentality. Experience designing and maintaining scalable and secure IT infrastructure. Experience with hardware procurement, inventory management, and basic troubleshooting (laptops, peripherals, network equipment). Demonstrated experience with IT security, including endpoint protection, access management, and security audits. Proficiency in administering corporate software, cloud services, and user permissions. Excellent communication, documentation, and problem-solving skills to manage an international scope. Get some bonus points Experience in a high-growth tech environment. Proficiency in scripting and other automation tools to improve efficiency. Experience with ERP system management. A strong understanding of the needs of a research and development company. Amazon RIVR is committed to building a diverse and inclusive team that values every perspective. If you’re passionate about driving innovation in robotics and creating meaningful impact, we encourage you to apply and bring your unique self to our team. We believe the best work is done when collaborating and therefore require in-person presence in our office locations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.