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This range is provided by Net2Source (N2S). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
As a Technician on the Service Management Engineering team, you will be primarily focused on administering, implementing, customizing and integrating enterprise task management systems with a focus on ServiceNow, Jira, Confluence and Aha.
In doing so, you'll be optimizing process efficiency and contributing to the way we get things done within software engineering, system administration, store operations and beyond.
You'll be leveraging standard skillsets in complex environments to provide innovative solutions to meet business needs in multiple business units.
A day in the life…
Configure ServiceNow, including but not limited to Catalog Items, Workflows, Flows, Portals, Workspaces, UI Policies, Business Rules, ACLs, Mid Servers, Record Producers, Reports and Performance Analytics
Configure Atlassian products, including but not limited to Jira Workflows, Issue Type Schemes, Field Configurations and Confluence Spaces, Plugins and Permissions
Address application administration requests from end users in the areas of user administration, permissions, reports, configurations, and feature utilization/training
Provide solutions to Production bugs, leveraging Incident Management practices
Contribute Technical Documentation for all solutions developed, including process/data diagrams and providing comments inline with code
Actively contribute and groom the knowledge repository for technical documentation
Participate in and support platform version upgrades
Perform regression tests against code released into Production
Identify performance issues and optimize solutions across the platforms
Additional activities as needed
You own this if you have…
3+ years of ServiceNow administration/development/implementation experience
1+ years of Confluence administration/development/implementation experience
1+ years of Jira administration/development/implementation experience
3+ years of experience working with JavaScript
3+ years of experience working with ITSM solutions in an enterprise environment.
Experience working with web technologies (HTML, CSS, JavaScript, Angular, XML, REST, Jelly, etc.)
Experience working with databases (MySQL, Oracle, SQL Server, etc.)
Experience integrating applications leveraging multiple web service architectures and data markup formats
ServiceNow Certified System Administrator preferred
ServiceNow Certified Application Developer preferred
ITIL v3 certification helpful
Aha! Roadmaps experience helpful
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Engineering and Information Technology
* Industries
Staffing and Recruiting
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