Overview
We are looking for a Housekeeping Supervisor to join our Housekeeping Team at Mandarin Oriental Savoy, Zurich!
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city\'s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About The Job
Based at the Mandarin Oriental Savoy, Zurich within the Housekeeping Department in Zurich, the Housekeeping Supervisor is responsible for the supervision of room attendants and the maintenance of high-quality room standards on a daily basis. The Housekeeping Supervisor reports to the Housekeeping Manager and Assistant Housekeeping Manager.
Responsibilities
* Representing the Executive Housekeeper and Assistant Executive Housekeeper in their absence
* Allocation and coordination of teams in early and late shifts
* Inventory support
* Project and administrative tasks management
* Independent organization of a smooth process of your shift
* Supporting, training and coaching the Housekeeping team
* Checking rooms and public areas
* Compliance with all hygiene and Mandarin Oriental quality standards
* Coordination of additional tasks on the floor
* Noting guest preferences to anticipate needs and satisfying guest requirements in Housekeeping to offer a memorable guest experience
* Handling guest complaints, from taking to solving
Qualifications
* Good computer skills, ideally with a PMS knowledge
* Communication skills – guests will come to you with both complaints and positive feedback. You will also have an open ear for colleagues. You will always be approachable
* High quality awareness, excellent manners and well-groomed appearance, as well as a positive charisma
* Open-mindedness, sense of responsibility and team spirit
* Organizational skills, resilience and flexibility – your position includes weekend and holiday shifts
* Very good knowledge of German and English. Other foreign languages are advantageous
* Successful candidates must have the right to work in Switzerland
Our Commitment To You
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Swiss Deluxe Rates.
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