Job Description
We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a Junior IT Systems Administrator to provide daily technical support.
This role is office-based at our headquarters in Zug.
The scope of responsibilities will include:
1. Supervised responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems
2. Supervised responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification
3. Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.)
4. Supervised responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.)
5. Responsibility for documentation of system problems and resolutions
6. Assistance with providing basic IT training to PSI staff
Qualifications
7. College Degree preferably in Computer Science or a related field
8. At least 1+ years of experience in IT
9. Full professional proficiency in German and English
10. Microsoft Certified Desktop Support Technician (MCDST) training is a plus
11. Related experience in systems and network administration
12. Knowledge of basic systems administration tools and processes
13. Ability to plan, multitask and work in a dynamic team environment
14. Advanced communication, collaboration, and problem-solving skills