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Main Responsibilities
* Provide technical support to international mobile network operator customers using IPX and Roaming Hub services.
* Handle customer inquiries, perform troubleshooting, and deliver detailed service performance analyses and reports.
* Conduct service testing, validation, and comprehensive documentation of customer integrations.
* Monitor international network infrastructure, including SS7, Diameter, and GRX, as well as service systems such as STPs, DRAs, and the Roaming Hub.
* Participate in a 24/7 on-call rotation to ensure timely emergency support and service continuity.
Your Profile
* Hands‑on experience with SS7, Diameter, GTP, and DNS protocols, as well as roaming technologies.
* Technical education in telecommunications or related field, with a solid understanding of mobile network architecture.
* Strong communication skills and the ability to work effectively in an international, multicultural environment.
* A proactive, reliable, and resilient team player with a strong sense of responsibility and customer commitment.
* Willingness to participate in on‑call support duty.
Are you interested in this opportunity? I look forward to receiving your CV. If you have any questions, feel free to contact Aneta Andrzejewska at +41 58 307 2967 or connect via LinkedIn: Aneta Andrzejewska. Even if this particular role isn't the right fit for you, we'd still love to hear from you — Experis IT has numerous exciting opportunities across Switzerland. You can find all our current openings at https://de.experis.ch.
We are seeking a Roaming Network Support Engineer to join our client’s team on a permanent, hybrid basis in Bern. Our client is a leading global provider of mobile roaming and interconnect solutions, trusted by mobile network operators worldwide to deliver seamless connectivity and high-quality communication services. With a strong focus on innovation, reliability, and customer satisfaction, the company enables mobile operators to connect effortlessly through advanced IPX, signaling, and roaming hub technologies. Operating in a truly international environment, this organization values collaboration, technical expertise, and a proactive approach to solving complex global network challenges.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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