Overview EFZ (3-year apprenticeship)
Responsibilities Select how often (in days) to receive an alert:
Deliver exceptional customer experiences for our Swiss market. To ensure that every customer interaction reflects the high quality and passion of our brands. Your mission is to build loyalty, increase satisfaction, and turn customers into loyal fans
Serve as the primary point of contact for Swiss e-commerce customers
Ensure continued high-quality customer service
Proactively engage with customers to ensure satisfaction and resolve issues swiftly
Responsible for daily management of all tasks related to customer orders
Work closely with other teams (Logistics, Finance, IT etc.)
Generate reports and analyses
Qualifications Proven experience in customer success or e-commerce
Good technical understanding
Strong analytical and Office 365 skills
SAP S4 and SAP Commerce knowledge is an advantage
Excellent communication skills in German, French and English
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