Pul liInternational environement /li liM365 and workstation /li /ul h3About Our Client /h3 pOur client is located in Geneva /p h3Job Description /h3 ul liProvide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools) /li liTroubleshoot and resolve hardware and software issues in a timely manner /li liPrepare and configure devices (Windows and macOS) for new hires /li liManage onboarding and offboarding processes (accounts, access rights, equipment) /li liPerform basic network troubleshooting /li liMaintain and track IT inventory (laptops, mobile devices, accessories) /li liContribute to ongoing IT projects /li liEnsure endpoint compliance with security standards (updates, antivirus, policies) /li liFollow established IT procedures and checklists /li liManage user access rights in line with approval workflows /li liDeliver clear, friendly, and user-focused support across the organization /li liCommunicate effectively with users regarding issues and resolutions /li liIdentify recurring issues and suggest improvements /li /ul h3The Successful Applicant /h3 ul liComputer Science, IT, or equivalent experience /li liFirst of hands-on experience in IT support or helpdesk /li liSolid knowledge of Windows and macOS environments /li liExperience with Microsoft 365, endpoint management, and identity/access management /liliStrong service-oriented mindset with a focus on user experience /li liExcellent communication and interpersonal skills /li liWell-organized with strong attention to detail /li liFluent in English and French /li /ul h3What's on Offer /h3 pinternational environment /p /p #J-18808-Ljbffr