For aniconic Luxury Maison active in the Watch & Jewellery sector, we are currently seeking for their future International Sales Training Manager.
The Training Manager ensures Corporate Sales Training and Brand Retail Excellence Standards are consistently met. In this role, and with the support of the Training network, you are responsible for managing, developing and executing programs, systems, tools, practices, measures, and rewards in order to establish a highly sales-driven, customer focused organization for Retail and Franchised boutiques.
POSITION
Content Development
1. Act as the driving force in the development of the International Sales Training standards for the boutique’s population.
2. Key Topics to address will be: The Brand sales ceremony; Cross-selling methods;Remote selling; Retail systems (Cegid, Salesforce), etc.
3. Ensure that content contributes to teams achieving their Retail KPIs
4. Create and update the training path for: Boutique New Hires, Sales Associates, Boutique Managers, Retail Managers, Area Sales Managers, Sales Trainers and Distributors.
5. Support Retail department and Franchised boutiques, aligning efforts to address needs and gaps, helping to standardize best practices, training programs and modules to infuse sales growth.
6. Ensure the essential training for WS sales teams are available and deployed (product modules)
7. Responsible for the retail onboarding process definition and coordinate the roll out by local retail or HR teams
8. Responsible for leading, improving and deploying the corporate retail coaching program for Boutique Managers
Seminars (on-site or virtual seminars)
9. Organize regular boutique manager seminars as well as welcome seminars for newcomers
10. Create, lead, communicate and organize Retail incentive programs within the Retail and Corporate network
11. Lead and execute global Train-the-Trainer (TTT) initiatives about retail and sales specific content to deploy content to regional training network, supporting in-country sales training teams to build robust commercial solutions.
12. Effectively model and coach training managers in facilitation and training excellence about retail and sales specific content (TTT), including WS area sales managers based at the HQ in Geneva
13. Coordinate and organize staff factory visit
14. Coordinate and organize Brand & CRM ambassador seminars
15. Coordinate and follow up on Crime control seminar (Security-Loss Prevention), in collaboration with external partners
Training projects
16. Propose, launch and follow-up a customer experience program (Mystery shopping or any related program) in all sales channels
17. Create, monitor and track store visit meetings
18. Participate in the deployment of external partners Training-Learning projects
Management
19. Show proof of leadership, especially within a matrix environment
20. Develop a formal and informal working relationship with local trainers (WW)
21. Monitor the actual training curriculums and programs in the boutique network
22. Gather feedback and ensure corporate training identity and processes are up to standards
23. Anticipate the future development of team members
24. Hold monthly meetings with direct and dotted line reports (local training managers) on retail training topics
25. Be mindful of team member’s well-being and provide a healthy work environment
26. Promote and show alignment with corporate decisions
PROFILE
27. Sales experience in the luxury industry (soft or hard luxury)
28. +5 years of Educating, Training and Coaching experience
29. An understanding of training methodologies and techniques and adult learning principles and practices
30. Strong sales and results orientation (Retail KPIs driven)
31. Strong drive and self-motivation
32. Experience in developing educational training programs
33. Team management experience (local / remote)
34. Strong presentation and coaching skills
35. Strong leadership, creativity and analytical skills
36. Excellent interpersonal, organizational and time management skills
37. Fluency in English and French, other languages highly appreciated
If the prospect of this position motivates you and you can prove that you have the necessary experience and skills in line with our criteria, we would be more than interested in getting to know you through an application including CV and cover letter (certificates and diplomas can follow at a later stage).