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Provide first-level and second-level technical support to end-users.
Troubleshoot hardware, software, and network issues on-site.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Manage user accounts and access rights in Active Directory.
Support Windows OS, Microsoft Office Suite, and other business applications.
Document technical issues and solutions for future reference.
Coordinate with remote IT teams for escalated support tasks.
Ensure compliance with IT policies and procedures.
Proven experience in a similar IT support or helpdesk role.
Strong knowledge of Windows OS, Microsoft Office, and basic networking.
Experience with ticketing systems and IT service management tools.
Excellent problem-solving and communication skills.
Fluency in German and proficiency in English.
Ability to work independently with minimal supervision.
Certifications such as CompTIA A+, Microsoft MCP, or similar.
Familiarity with ITIL practices.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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