Introduction
Top Hotel Hochgugrl is seeking an experienced and dedicated General Manager to lead all hotel operations. The General Manager holds full responsibility for operational performance, service quality, staff leadership, and strategic planning throughout both the operating season and the off-season.
Top Hotel Hochgurgl is an exclusive luxury alpine hotel at 2,150 m in the Obergurgl–Hochgurgl ski area, offering 30 double rooms and 41 suites. With its true ski-in/ski-out location, the property features a refined gourmet restaurant with half-board dining, a terrace, and a sophisticated bar, all designed to deliver an exceptional high-altitude hospitality experience. The hotel holds two Michelin Keys, underlining its outstanding comfort and service.
Your Tasks
Operating Calendar & Support Structure
The Top Hotel Hochgurgl, operated under Sophos Hotels, follows a seasonal calendar. The main operating period runs from November to April, while the off-season (May–October) is dedicated to maintenance, renovation projects, planning for the upcoming winter season, and recruiting and onboarding seasonal staff.
Key Responsibilities
Oversee the daily operation of the hotel, including rooms, F&B outlets, and spa.
Ensure smooth coordination among all teams and uphold a high-performance culture.
Maintain and continuously improve luxury service standards in line with guest expectations and the market.
Ensure that all rooms and outlets meet or exceed brand and quality requirements, and handle VIP guests’ relations.
Develop seasonal and annual budgets.
Monitor financial performance and ensure optimization of performance.
Work closely with accounting to maintain accurate reporting and forecasting.
Recruit, train, and lead seasonal (80 positions) and permanent staff (2–4 positions).
Promote a positive working environment with strong communication and team motivation.
Set performance standards and evaluate team results with clear KPIs.
Plan the winter season operations, staffing, events and logistics.
Oversee maintenance schedules, renovation projects, and compliance with safety standards.
Develop strategies to enhance guest satisfaction and operational efficiency; elaborate SMART action plans to improve operations and measure the outcomes.
Your Profile
Qualifications
Proven experience as a General Manager in luxury hotels; experience in alpine destinations is a plus.
Excellent leadership, communication, and decision-making skills with a strong ability to manage seasonal operations and large, diverse teams.
High commitment to on-site presence and hands‑on management.
Strong knowledge of budgeting, financial planning, and cost control.
Results-driven leader capable of developing and executing strategies to ensure the hotel's profitability while maintaining luxury standards.
Fluent in German and English; a third language is appreciated.
Knowledge of the Austrian hotel market and its regulations; experience in Austrian mountain hotels is preferred.
Management experience in both rooms division and food & beverage is a plus.
Legal Requirements
The General Manager must be eligible to register as Trade Law Managing Director under Austrian trade law, demonstrate the required professional competence for the regulated hotel trade, and be registered with the Austrian Business Licence Information System (GISA). A Trade‑Law Managing Director for a hotel must have no exclusion reasons (e.g., criminal convictions or insolvency), provide proof of competence for the regulated hotel trade, and be registered with the trade authority (GISA). See all official requirements here: usp.gv.at Land Tirol.
Benefits
What We Offer
Full-time, permanent position, competitive salary including benefits.
Accommodation support provided through a housing contribution for an apartment in the local area.
Dynamic workplace in a high-end seasonal mountain environment.
Play a key role in defining the guest experience and operational success of a premier alpine hotel in the Tyrolean Alps.
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