Overview
The Customer Success Manager (CSM) works directly with customers, guiding them through their business journey with SAP solutions. The CSM increases customer satisfaction, retention, renewals, references, and upsells, overseeing key milestones from deal signature through implementation and value realization.
What You’ll Do
Successfully complete a 10‑month learn‑apply program, including classroom and field phases that enhance support in the CSM role.
Immerse yourself in experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhance skills around your solution portfolio, customer retention, and driving value realization.
Receive local‑market onboarding with on‑the‑job training and mentoring by a senior CSM professional, working both behind the scenes and directly with customers.
What You Bring
2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, and experience resolving issues and managing escalations.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
Understanding of AI fundamentals, uses, and ethics, and the ability to identify business problems solvable with AI.
Strong business acumen, including knowledge of business processes and/or industries.
Proficiency in English to engage with a global network.
Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
CSM Focus Areas
SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
S/4HANA Finance
Finance & Quote to Cash (Q2C)
Procurement
SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) – Knowledge in supply chain, asset management, manufacturing, logistics, or product and project lifecycle management.
SAP Customer Experience (CX) – Knowledge of e‑commerce, sales, customer service, and marketing processes.
SAP Business Transformation Management (BTM) – Knowledge in business process management/automation applications.
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI, and understanding of integration, application, data, infrastructure, and security domains.
Equal Employment Opportunity Statement
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
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