Location:Gstaad, CH
ID: 11506
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position
: Senior Client Advisor
Job Mission
:
Contribute to the store's business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning.
Role & Responsibilities
Client Management
* Master the entire Client Journey.
* Create emotional connections and foster customer desire for products.
* Engage both existing and prospective clients according to the weekly plan set by Store Management.
* Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell.
* Focus on developing and retaining existing clients while actively recruiting new ones.
* Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments.
* Collaborate actively in sales partnerships and participate in OTO appointment routines.
Operations and Visual Merchandising
* Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints.
* Ensure products are properly maintained and replenished on the sales floor.
* Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities.
* Adhere to administrative and operational procedures.
* Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management.
* In the absence of an Operations HC, assist with operational tasks, including shipping/receiving.
Key Competencies
* Human Touch & Empathy
: Foster emotional connections by showing empathy and understanding in client interactions.
- Brand Belief
: Fully embrace and communicate the brand's story, mission, and ethos.
- Brand Representation
: Embody and represent the brand's values, attitude, and tone of voice in all customer interactions.
- Industry Awareness
: Stay informed about global and local brand developments and trends.
- Transactional Skills
: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales.
- Commercial Acumen
: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively.
- Branding Expertise
: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products.
- Relational Skills
: Build meaningful, human connections with customers, adapting to their individual needs and situations.
- Emotional Influence
: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.