Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Manager, Inside Sales & Sales Operations is a management role, responsible for overseeing and managing the inside sales team's daily operations in order to drive sales and achieve organizational goals. Also responsible for operationally managing a team of functional individual contributors focused on enabling the sales force with relevant and valuable sales tools, processes, methods and training.What you'll be doingKey Responsibilities:Trains, mentors, coaches, and supervises inside/tele sales team, ensuring they have the required tools, processes and systems to achieve their targets.Prioritizes and allocates resources.Assists the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training.Responsible for managing and nurturing relationships with existing clients to maximize sales and client satisfaction.Acts as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps.Focuses on building and maintaining strong client relationships to ensure repeat business and identify upselling and cross-selling opportunities.Handles contract renewals and negotiates terms to ensure client retention.Identifies and managed improvements in the inside sales processes.Monitors and reports on sales metrics to senior management/leadership.Improves sales performance through continuously evolving processes, technology and methodologies to meet deliverable