Senior IBM iSeries + Synon IT Technical Analyst
We are seeking a Senior IBM iSeries + Synon IT Technical Analyst to join our team and play a crucial role in maintaining and supporting core iSeries software applications vital to our client’s operations.
This is a hands-on position requiring deep expertise in IBM iSeries technology, Synon development, and enterprise application support.
Key Responsibilities
* Manage and resolve P1–P4 tickets raised by end-users to provide application support.
* Monitor batch job executions and implement corrective actions as needed.
* Deliver problem resolutions and support daily operations across different environments.
* Implement minor enhancements and upgrades to existing applications.
* Analyze functional and technical requirements and propose tailored solutions.
* Draft technical designs and suggest process improvements based on application knowledge.
* Work with data models and architecture diagrams to support analysis and development.
* Coordinate and execute Disaster Recovery (DR) exercises with cross-functional teams.
* Support audits by preparing and submitting necessary documentation and data.
* Review code changes related to bug fixes, enhancements, and large development efforts.
* Plan, implement, and test new software rollouts on the iSeries server and related devices.
* Create and maintain technical documentation, user manuals, and training guides.
* Mentor team members on technical and functional aspects of supported applications.
* Liaise with infrastructure, risk, and IT teams to support operations and initiatives.
* Coordinate with third-party vendors for licensing, renewals, and support management.
Required Qualifications
* 10+ years of experience with IBM iSeries (AS/400), RPG, CL, RPG ILE.
* 5+ years of recent hands-on experience with Synon (within the last 7 years).
* Strong SQL skills for writing, analyzing, and troubleshooting complex queries.
* Experience across all phases of the SDLC.
* Proven experience with ROBOT Scheduler configuration and management.
* Familiarity with iSeries web server and web-based integrations of medium complexity.
* Knowledge of network and connectivity concepts, including FTP and driver-based data exchange.
* Experience with productivity tools like Hawkeye and Journals Made Easy.
* Excellent communication skills and a collaborative approach.
* Ability to manage multiple priorities effectively.
* Knowledge of change management tools; experience with MKS Implementer is a plus.
* Comfort working across complex workflows and multi-system environments.
* Willingness to learn new technologies and tools.
Preferred Attributes
* Strong analytical skills to interpret business processes into technical requirements.
* Experience in regulated environments and familiarity with audit and compliance processes.
* Proactive problem-solving, mentoring, and documentation skills.
* Basic understanding of accounting and commodity trading is advantageous.
We look forward to your application.
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