Quality Specialist page is loaded## Quality Specialistremote type: On-Sitelocations: Route de Moncor 12, CP 1136, 1701 Fribourgtime type: Full timeposted on: Posted Todayjob requisition id: 20156889**Date Posted:**2026-04-03**Country:**Switzerland**Location:**Route de Moncor 12, CP 1136, 1701 Fribourg**Role Overview**The Quality Lead is responsible for implementing, maintaining, and continuously improving the Otis Switzerland Quality Management System (QMS) in line with ISO 9001, Otis's standards, and OPXL requirements. The role plays a key part in driving quality excellence across the organization, supporting the field organization, and strengthening a culture of continuous improvement.**Key Objectives*** Implement, maintain, and continuously improve the Quality Management System in compliance with ISO 9001 and Otis global standards* Ensure Otis Switzerland achieves and sustains the expected performance level against OPXL standards* Support the field organization in the execution and completion of PUI (Product / Process Quality Improvement) activities* Contribute to increased customer satisfaction through structured quality processes and continuous improvement initiatives**Responsibilities*** To implement and maintain the Quality Management System based on standard ISO 9001 and Directives which apply* To support other departments to reach customer satisfaction – supporting customer complaint and customer survey process* To manage the action plans and the documentation of the system of management including Quality* To promote the culture of continuous improvement in compliance with OPXL* To manage the use of OPXL tools such as MFA (Market Feedback Analysis), 5S...* To train people on ISO and OPXL requirements* To prepare and participate to periodical internal and external ISO audits* To present the results to the Executive Committee, propose and implement corrective actions* Supporting the OTIS Switzerland organization for the field quality PUI process**Experience & Requirements*** Ability to work autonomously while demonstrating a strong team-oriented mindset* Customer-focused mindset with a proactive, supportive attitude toward business needs* Ability to train and communicate effectively on Quality and OPXL topics in German and French (mandatory)* Other national languages (Italian) and English are an advantageIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.***Privacy Policy and Terms:**Click on this to read the Policy and Terms
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