Job description
* As Swatch Sales Associate, you will be deployed mainly in our Flagship Store in Zürich, however depending upon business your duty station may vary in the Zürich area - flexibility is what are looking for.
* You will act as our Brand Ambassador and ensure customers' needs are constantly exceeded.
* More importantly, you will be contributing to achieving store goals, productivity and service by using selling skills and service training.
* You will report directly into the Store Manager.
Your main responsibilities will be:
Sales Management – Boost Sales
Sales & Performance
* Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.
Customer-Centric Excellence
* Supports customer service efforts, by providing detailed information about product features, pricing, and after-sales services.
Customer Interaction
* Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
Setting the scene for the brand
Brand knowledge
* Has a good understanding of the brand, its values, and how it influences customer experience.
Product Presentation
* Always maintains an orderly and welcoming sales floor.
* Support with visual merchandising implementation and constantly make sure it remains visually appealing
Leading & organising the Store
Operational excellence
* Assist with inventory management, including receiving and checking in new stock.
* Assist with repairs, change of straps and batteries.
* Handling of cash register and settlements.
Tech Savvy & System Proficiency
* Good understanding of the store systems to handle transactions, inventory and store daily business.
Time management & Prioritization
* Efficiently balances his or her time between customer service with operational duties.
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