Overview
Cloud Solution Architect role focused on AI solutions, Copilot Chat, Agents, and M365 Copilot. This is a customer-facing, strategic advisory position that accelerates AI adoption and change management to deliver business value and ROI. The role is flexible up to 50% remote. Responsibilities
Be a trusted advisor and drive business value through AI transformation by translating customer challenges into actionable solutions aligned to high ROI outcomes. Drive customer success by leading architectural design and engaging with business and technical decision makers to enable sustained usage of Copilot Chat, Agents, and M365 Copilot, ensuring long-term value and renewals. Leverage agentic AI and Copilot prompt engineering to drive AI at scale. Identify growth opportunities with technical and sales teams, developing tailored solutions to drive expansion and business value realization. Accelerate the AI transformation journey by engaging with relevant communities, sharing expertise, contributing to IP creation and reuse, and learning from others. Demonstrate a growth mindset by representing the voice of the customer and informing internal strategy with insights and success stories. Maintain technical readiness aligned to Customer Success Unit priorities and corporate initiatives through continuous, self-directed learning in Copilot Chat, Agents, M365 Copilot, and adoption/change management. Additional Information On Responsibilities As CSA Copilot
Be the focal point between Microsoft and customer/partner for M365 Copilot adoption and end-user adoption (per BU). Deliver Microsoft services for Copilot through Unified support contracts. Demonstrate Copilot M365 insights to showcase trends and business impact. Advise on Adoption and Change Management plans, including executive sponsorship, end-user targeting, content, and activities. Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and business impact. Provide training sessions, use-cases, and support tailored for CxO audiences. Support extensibility scenarios: envisioning, design sessions, and scoping for pilots, PoCs, or handovers for implementation. Provide feedback to Microsoft Product Group and Marketing teams; help unblock technical issues by coordinating with product groups. Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert. Qualifications
Passion for new technology and driving customer transformation. Strong project management skills and the ability to work with diverse cultures and customers. Excellent communication with varied audiences, especially CxOs, and strong presentation skills. Ability to balance business outcomes with adoption/change management and technical acumen on Copilot and agents. Leadership and motivation of technical communities; effective public speaking. Adaptability and commitment to continuous learning. Education and Experience
Bachelor's degree in Computer Science or equivalent. Fluent in English; French and/or German, Dutch, or other languages appreciated. No relocation available. Experience in customer-facing roles, customer success teams, systems development, network operations, software support, IT consulting. Proven track record in planning, deploying, operating, and optimizing M365 solutions; strong analytical problem-solving and stakeholder relationship skills. Ability to explain complex topics to both technical and business decision-makers; strong written and verbal communication in French and English. Change management, trusted advisory, and customer focus skills for M365 consumption and adoption. Journey mapping skills and ability to design customer solutions and lead presentations and workshops with BDMs and ITDMs. Technical: subject matter expertise in at least three areas such as Large-scale Microsoft 365, M365 Security and compliance, Copilot for M365, Copilot chat, Agents creation and governance, Copilot Studio, M365 Apps (Teams, VIVA), Teams deployment, SharePoint Online & Search indexing, and relevant cloud certifications. Equal Opportunity
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by applicable laws. If you need assistance or a reasonable accommodation during the application process, read more about requesting accommodations.
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