MAIN TASKS
We are strengthening our global governance within Operational Finance & Shared Services. As Finance SSC Quality & Performance Lead, you will be the central driver of service quality, operational performance and execution discipline across Finance Operations and Shared Service Centres (SSCs). You will play a pivotal role in making performance transparent, steering efficiency and ensuring that Finance Operations transformations deliver measurable value. In particular, your responsibilities include:
* Define and continuously develop a global service quality and performance governance framework for Finance Operations and SSCs
* Design, implement and own a global KPI and SLA framework (e.g. productivity, quality, timeliness, backlog, SLA adherence)
* Establish standardised global performance dashboards and reports for Finance Operations and SSC locations
* Ensure end-to-end performance transparency and enable fact-based performance reviews and decision-making
* Identify improvement and efficiency potentials based on KPIs and benchmarks and track implementation of measures
* Steer and monitor Finance Operations and SSC-related projects and initiatives (e.g. transformations, roll-ins, scope extensions)
* Support the development and tracking of business cases for SSC roll-ins, efficiency and productivity programmes
* Act as a key sparring partner for Global Process Owners (P2P, O2C, R2R) and Finance Operations leadership
EDUCATION AND QUALIFICATION
You have a degree in a relevant business field and strong experience in Finance Operations, Shared Services or Performance Management. Your skills and qualifications include:
* Several years of experience in Finance Operations, Shared Services, Performance Management, Operational Excellence or similar roles
* Strong understanding of end-to-end Finance processes (P2P, O2C, R2R)
* Proven experience with KPI frameworks, performance steering, SLAs and service quality management
* Experience in business case calculation and benefits tracking for transformation and efficiency initiatives
* Experience in steering or coordinating projects and initiatives in a complex, international environment
* Strong analytical, structuring and problem-solving skills
* Strong influencing skills within an international matrix organization
* Excellent communication, facilitation and change-management skills
* Fluent English, German is an advantage
* Experience with performance dashboards, reporting tools and/or process mining and exposure to automation and digitalisation initiatives in Finance Operations are a strong plus
WE OFFER
Benefits: Learn everything about our benefits in Switzerland and Germany.
APPLICATION & CONTACT
Do you share our values and feel comfortable in a collegial and down-to-earth environment in which you can demonstrate your skills and contribute ideas? If so, we look forward to receiving your application!
CONTACT
Susanne Jud
HR Business Partner
+41 55 221 66 29
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