PpbDuration: /b9+ months, starting in July 2026 (Maternity Leave Cover) /p pWe are a sharing community for vacation rentals. Together we own 56 resorts with over 5,000 vacation rentals in popular destinations in Europe - by the sea, in the mountains or in cities. Why? Because we want to enjoy a relaxed and responsible vacation. /p pOur team is highly committed to simplifying the vacation experience of our shareholders and members, from the booking to the stay to the next vacation planning. All processes for guests and employees should be designed so intuitively and efficiently that our guests not only look forward to their next stay, but also take away many wonderful memories and enjoy coming back. /p pTo fulfill our mission, we are looking for an enthusiastic and energetic person to join our team! /p h3About the Role /h3 pAs the Interim Head of Sales, Customer Service Marketing, you will provide operational day‑to‑day leadership for one of Hapimag’s most critical member‑facing departments. Your mission is focusing on bringing the Customer Care organization to the next level of optimization, digitalization, and automation to ensure it is fit for growth and supporting the current Sales and Marketing teams. /p pWe are looking for a hands‑on leader who can support and develop our teams for future growth. You understand that high quality service is built on a foundation of both human empathy and modern, tech‑enabled efficiency. While you will provide guidance and support to keep our Sales and Marketing initiatives moving forward, your primary focus will be on uniting our customer service operations. /p h3Key Responsibilities /h3 ul liExecute our "Future‑Proof" service strategy by optimizing the organizational setup and ensuring the department is built for scalability, balancing automated efficiency with high‑value personal support. /li liCoaching and mentoring 8 team leaders by driving the service strategy forward (more than 50% customer service focused). /li liIdentify opportunities for automation and drive the development of self‑service solutions by using data to prioritize initiatives that streamline standard inquiries. /li liProvide stable leadership for our Sales and Marketing teams. You will offer input and support to further develop existing strategies and ensure the continued execution of the annual plan, ensuring these units remain high‑performing with focused senior‑level guidance. /li liCreate a seamless transition between Marketing, Sales, and Service by empowering the Customer Care team to act as a key driver for member retention and churn prevention. /li liOversee the continued integration of CRM enhancements and AI‑driven tools, ensuring our "Customer 360°" view is leveraged to improve the member experience across all touchpoints. /li liChallenge and refine our processes and operational status quo by identifying inefficiencies and rethinking existing workflows to drive greater organizational speed and impact. /li liLead and inspire a strong‑performing team through a period of transition, fostering a culture of ownership, agility, and continuous improvement. /li /ul h3Your Profile /h3 ul liProven track record in Head‑of roles, with a talent for navigating organizational transitions during interim mandates. /li liDeep expertise in modern Customer Care/CX operations—ideally within the hospitality, travel, service or membership‑based sectors. /li liWhile your core expertise lies in Service and Customer Care, you possess a solid understanding of Marketing and Sales. This allows you to provide guidance and support to these teams and prioritize resources effectively across the department. /li liStrong experience with CRM systems (e.g., Salesforce), AI‑driven support tools, and digital automation projects. /li liAbility to translate complex member data into clear, actionable measures that improve both efficiency and guest satisfaction. /li liBusiness fluent in German and English is a requirement. /li /ul h3What We Offer /h3 ul liA 9+ month window to leave a lasting mark on the service landscape of a leading European holiday provider. /li liA clear mandate to transform the Service unit while managing a stable, professional Marketing and Sales organization. /li liA dynamic, international setting in the heart of Zug with a flat hierarchy and short decision‑making paths. /li /ul /p #J-18808-Ljbffr