Cloud Managed Services Engineer
We are looking for a Cloud Managed Services Engineer to join our Cloud Services Team. The role involves providing end‑to‑end management and technical support to debug diverse complex networking problems reported by customers on the Versa hosted platform/solution.
Responsibilities
* Help customers resolve product and network issues of varied complexity
* Replicate customer issues in a lab environment
* Collaborate with engineering team to replicate issues and test fixes
* Work on problems across all Versa Networks solutions
* Manage incident/ticket lifecycle
* Set up infrastructure
* Create knowledge articles
* Write bash/python scripts
Qualifications
* Solid knowledge of VersaOne Platform (SASE, Security Service Edge, Advanced Security and Secure Network)
* Minimum two years of project implementation experience on the VersaOne Platform
* Expert knowledge in Routing, OSPF & BGP, MPLS, L3 VPN
* Proficiency in TCP/IP, SFW, NGFW
* Good understanding of IPSec VPN/SSL‑VPN/NAT/GRE
* Experience with anti‑virus, intrusion detection, firewalls and content filtering
* Understanding of security logs, vulnerabilities, CVEs, threat maps
* Experience handling perimeter security, endpoint security, web and email security
* Working knowledge of Linux/Unix environment
* Good understanding of virtualization, SaaS, IaaS and related technologies
* DevOps skills including alerts monitoring and remediation
* Strong ability to diagnose complex server or network issues
* Flexibility for 24×7 rotational shifts
* Debugging hardware & software system‑level problems in multi‑vendor multi‑protocol networks
* Experience in threat analysis and security incident handling
* Log source onboarding for on‑prem/cloud
* Prior TAC experience a plus
Required Skills
* BS (MS preferred) in IT/Computer Science or equivalent
* Advanced routing/switching skills; CCNP/CCIE or equivalent experience
* Versa certification (SD‑WAN Associate / SD‑WAN Specialist)
* Fluent in English
Benefits
* Extensive training: over 400 courses and a digital learning platform
* Team events and community building
* Bonuses for references, lectures, thesis supervision and corporate benefits portal
* Part‑time work possible by arrangement (80‑100%)
* Recognized as a top employer in Switzerland
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