Overview
Do you want to build a world of amazing abundance? This is our Mission by Tesla!
What you'll do
* Take over the customer once the order has been placed and guide them through the delivery process
* Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
* Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
* Use your delivery expertise to support customers with financing, trade‑ins, and registration, and ensure a smooth and timely delivery process
* Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
* Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
* Ensure that all required documentation is completed accurately and on time
* Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
* Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
* Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
* Conduct vehicle handovers and meet or exceed delivery targets and performance metrics
* Operate with a flexible mindset to support sales and delivery needs across the team
* Ensure that customer details and all actions are accurately tracked and updated in our internal systems
* Execute on and share best practices with and across your Tesla location
* Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
* In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
* Manage any additional duties to support wider business requirements
What you'll bring
* Strong operations skills, and the ability to manage multiple tasks and priorities in a fast‑paced environment
* Good problem‑solving skills, with the ability to anticipate and address potential issues before they arise
* Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
* Ability to explain complex topics to customers in simple terms in English and French, German is a plus
* Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
* Ability to work independently and as part of a team
* Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
At Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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