Mission of the Role Ensure smooth CQR business operation complying with requirements of related scheme.
Ensure internal and external customer satisfaction by providing services in a timely and accurate manner
Key Responsibilities Scheduling, Planning, handling inbound enquiries, Re certification order booking & generation of new business from existing clients where possible or feasible.
Maintaining excellent relations with business clients to generate referrals as well as build avenues for additional business.
Communicate with the client, auditor & co‑coordinator with internal stake holders for the final preparation and scheduling of the audits and trainings.
Make travel and other logistics arrangements for auditors.
Collection of payment form customers. Maintaining DSO as per business KPI.
Analysis and submission of monthly report for management reporting on above task.
Providing business forecasting for next year budget & scheduling at‑least 3 months in advance
Continuous self‑development through learning & training on various Cotecna global, local and self‑study materials.
Qualifications, Experience and Technical Skills Graduate with hands on expertise on MS Office
3 to 5 years experiences in Customer Relations
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