Orange Business is here! About us Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role The Customer Program Director will be assigned to one or more accounts, according to their size and complexity, the customer's expectations, their personal interests, and their individual development plan. In most cases they will be assigned during the full life cycle of the relevant contracts.
On the assigned account the Customer Program Director reports functionally into a Client Executive.
He or she is assigned to specific clients, where Orange provides highly complex and customized solutions or where a strong client governance is needed.
During the lifecycle of the contract for a client or a set of clients:
He or she organizes and supervises the overall execution of the contract to achieve contract commitments and customer satisfaction.
He or she oversees and manages the successful delivery of programs and services, ensuring customer satisfaction, profitability.
He or she is overall accountable for the Request to Cash activities. This includes solution design in pre-sales, service creation during contract setup and organic growth management.
A key objective of the Customer Program Director is to optimize the efficiency of contract execution through continuous improvement and usage of the best of our standard company processes and functions, while meeting the contractual obligations.
On small to medium enterprise account the Customer Program Director can benefit from a delegation of authority from the Client Executive with regards to the client governance and profitability.
About you knowledge and abilities
Deep knowledge of Orange Business products, processes & tools, and the associated organizations
Excellent organisation, co-ordination, communication, presentation, synthesis, and reporting skills
Client focused with strong interpersonal & negotiation skills.
Teambuilder, used to work with different cultures and to work in a virtual matrix team environment.
Ability to innovate and find improved ways of doing things
Experience with process developments and optimization
Strong industrialization spirit
Good understanding of the telecoms and IT industries.
Integrating project work with Knowledge Management concepts and principles
Comprehensive management experience, strong leadership skills and able to work under pressure
Strong business and financial acumen
Excellent knowledge of written and spoken English language
Strategic thinker and able to act at CxO level
Sound knowledge of the MS office suite
education, qualifications, and certifications
Degree in business, science (or other relevant area), or equivalent relevant experience with a
demonstrable commitment to self-development
Synergy and visionary Practitioner Certification
ITIL v4 foundation certification
Strong financial background
Optional : CMM/CMMI, PMP or PgMP or Prince2 or MSP, Six Sigma certifications
Experience
Minimum of 10 years of client facing experience in the telecom or IT industry
Experience in building client relationship at strategic level
Experience in managing geographically distributed teams.
Strong experience and proficiency at developing, documenting, and optimizing processes and
organizations
Working in an international environment.
Additional information Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
Reward programs: Employee Referral Program, Change Maker Awards
Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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