The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business, and other leaders of society to shape global, regional and industry agendas.
Why we are recruiting
The World Economic Forum provides its stakeholders with a platform to engage with the Forum, each other, and the public through in-person and virtual meetings. The Global Programming Group is the central team responsible for stewardship of the Forum’s world-class events and dedicated to providing consistent events architecture and services to support the Forum’s value proposition and impact agenda. It achieves this by shaping the Forum’s major events in the service of impact by embedding cutting edge intelligence, delivering novel interaction and experiences, and developing design frameworks and tools that support the Forum’s impact objectives.
Reporting Lines & Interactions
The Event Registration Specialist will report to the Head of Event Technology within the Global Programming Group and will work closely with Digital Success and IT teams, as well as other staff across the Group and the broader institution. Key operational collaborators will span platform, business, government, marketing, media, security, IT, live production, legal, and digital teams.
Breakdown of main responsibilities
70% Coordination and administrative support
15% Project management
15% Events planning and logistics
The successful candidate will be assessed on
Coordinating participant relations with Account Managers and internal teams for major Forum virtual and in person meetings : external and internal queries on event invitation and registration processes
Managing various mailboxes daily, including information requests, registration validation and processing registrations
Issuing event participation invoices and related support
Producing and distribute Forum security badges for meetings
Interacting with various stakeholders and manage preparations and delivery of registration and participant services for events.
Collaborate with Forum teams to accelerate the adoption of virtual tools for events, including expressing requirements, coordinating with engineering teams, delivering trainings, and outlining best practices.
Provide consultation and training to colleagues on available technology and best practices for access control, registration, and event delivery.
Providing administrative support (data updates, documentation creation and updating)
Assisting with the Forum’s database transformation, incorporation of new processes and improvements and managing related projects.
Preferred Requirements and Experience
University undergraduate degree in business, media, communications, event management, hospitality, or other relevant fields.
One to three years of relevant professional experience, in the event, hospitality or other service industry
Proven experience thriving in a multicultural work setting that is highly collaborative, and as unpredictable as it is exciting; flexibility and the ability to work under pressure and embrace ambiguity is a must.
Problem-solving and proactive mindset : no task is too big or too small.
Excellent project management, coordination, and organizational skills.
Quality orientated. Experience in data entry / quality control would be a plus
Preferred in-depth familiarity with Salesforce or similar CRM tools
Experience in training and support for digital products
Fluency in English, with excellent written, digital and verbal communication skills; knowledge of other languages would be an asset.
Willing to travel to meetings up to 25% of the year
Why work at the Forum :
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
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