TOFWERK is making the world a cleaner place through innovative solutions for chemical analysis.
Our scientists and engineers design, manufacture, and optimize high performance mass spectrometers for new applications to support researchers and industrial customers around the world.
We are headquartered in Thun, Switzerland, with regional offices in the United States, China, Korea, and Japan. Our diverse team members cultivate a collaborative and creative work environment. Together we deliver the highest quality products and service to ensure our customers' success.
Location: Based in UAE, or remote with frequent travel to KSA/GCC (visa-free).
Description
* Represent the TOFWERK brand and product portfolio in alignment with company values.
* Serve as the primary point of contact and advocate for assigned accounts with focus on Middle East.
* Build and maintain strong customer and distributor relationships to ensure satisfaction and long-term success.
* Identify customer needs and match them to TOFWERK solutions.
* Generate new accounts and opportunities in the EMEA region.
* Perform technical sales and service activities for major strategic accounts in the MEA region.
* Achieve the MEA regional sales and order intake targets defined by Head of Sales for EMEA.
Responsibilities
Account Management & Engagement
* Manage a portfolio of existing customers and new prospects with focus on Middle East.
* Conduct proactive communication and regular satisfaction check-ins.
* Maintain long-term relationships to support customer retention and growth.
* Provide technical sales and service support for major key strategic accounts in the MEA region.
Sales & Opportunity Development
* Identify customer use cases and propose the most suitable TOFWERK solutions.
* Clearly articulate value propositions and product options.
* Generate new accounts and opportunities; plan and execute product demonstrations.
* Deliver accurate quotes and manage negotiations.
* Understand customer decision processes, timelines, and funding pathways; support funding applications.
* Execute activities to meet annual and long-term growth goals, including the order intake predefined targets.
Distributor Management
* Maintain and expand a strong distributor network with focus on Middle East.
* Conduct dealer assessments and support partners in running projects.
* Provide hands-on product and applications training to dealers where required.
* Ensure distributors represent TOFWERK professionally and effectively.
Product, Market & Event Engagement
* Stay current on TOFWERK technologies, applications, documentation, and competitive landscape.
* Focus on all market segments (non-product specific) and maintain awareness of trends.
* Represent TOFWERK at strategic events, workshops, and technical sessions in the Middle East.
* Continuously improve product knowledge to support high-quality technical sales.
Service & Support Responsibilities
* Ensure high-quality customer service throughout the product lifecycle.
* Collaborate closely with the S&S team for installations, training, maintenance, and issue resolution.
* Communicate customer support needs promptly and track resolution progress.
* Support escalations by providing context and prioritization based on account relationships.
* Identify recurring issues and communicate feedback to S&S.
* Promote service plans, maintenance packages, and extended support offerings.
* Ensure customers understand available support resources and documentation.
* Capture post-service feedback and integrate insights into account strategies.
Documentation & Reporting
* Document all activities, communications, and progress within Salesforce CRM.
* Use Salesforce task management tools to maintain consistent customer outreach.
* Manage the sales funnel with accurate and timely forecasting.
* Report regularly to the Head of SSR for EMEA on performance, opportunities, and challenges.
Required Skills
* Bachelor's or Master's degree in Physics, Chemistry, Instrumentation, Analytical Sciences, or related engineering discipline.
* 3–7+ years of experience in sales of analytical instruments (preferably Mass Spectrometry).
* Strong technical aptitude; able to perform technical sales, demos, and hands-on training.
* Experience with key industrial accounts with focus on Middle East.
* Proven track record in B2B sales, opportunity generation, and meeting revenue targets.
* Skilled in managing distributors and supporting project execution.
* Fluent in English, Arabic is a plus; excellent communication and presentation skills.
* Strong relationship-building, organization, and CRM (Salesforce) skills.
* Ability to work independently and coordinate effectively with internal teams.
What We Offer
* Exciting career opportunities in a fast-growing company
* Belong to a dedicated team
* International and diverse environment (16+ different nationalities)
* Dedicated training in system commissioning and maintenance
We look forward to receiving your application referencing HR-1019