Overview
Join to apply for the Operations Manager role at RIVR.
RIVR is a Swiss robotics company pioneering Physical AI and robotic solutions to revolutionize last-mile delivery. Through the combination of artificial neural networks and innovative robot designs with wheels and legs, RIVR aims to enhance efficiency, sustainability, and scalability in last-mile delivery. Founded as Swiss-Mile, the company rebranded to RIVR in 2025 to better reflect its mission of driving the future of intelligent robotics.
As the Operations Manager, you will oversee RIVR’s daily operations at our Zurich site and ensure the business runs smoothly and efficiently. Our ideal candidate will be a strong leader with excellent problem-solving skills, experience in autonomous logistics (ideally with a focus on the last mile), a deep understanding of business processes, and a commitment to driving continuous improvement. We are looking for someone who wants to be hands-on and work in a dynamic, agile way to meet our ambitious goals for deployments and scaling. This role is crucial for optimizing operational workflows, managing resources, and ensuring we meet our goals and satisfy the needs of our partners. The role also offers the opportunity to grow and support other deployments in Switzerland and Europe.
What You’ll Be Doing
* Operational Process Optimisation: design, implement, and monitor operational processes and procedures to maximize efficiency, safety, quality and throughput. Identify and address bottlenecks and areas for improvement in our flows both in the field and remote operations
* Team Leadership: supervise, train, and mentor the remote and field operations teams onsite in Zurich. Conduct performance reviews and foster a positive, productive and innovative work environment. Hold 1-2-1s with team members on a regular cadence and instill the RIVR values throughout the local team
* Resource Allocation: manage and allocate the Zurich site’s operational resources, including personnel, shifts/schedules, equipment, and materials, to ensure projects are completed on time and within budget
* Budget & Financial Oversight: assist in creating and managing the operations budget for the site, tracking hours, overtime and OPEX spends, and identifying cost-saving opportunities with a view to build lean, scalable operations at the site
* Partner Management: build and maintain strong relationships with partners, ensuring satisfaction and throughput targets are achieved, alongside ensuring service level agreements are met
* Logistics: manage flows of robots and spare parts to the Zurich site from other RIVR sites and third-party suppliers when required. Also coordinate with the logistics needs of the R&D team at the Zurich site
* Data Analysis & Reporting: collect and analyse operational data to create reports for other internal RIVR stakeholders, providing insights and recommendations for strategic decisions
* Safety & Compliance: ensure all operational activities comply with company policies, industry regulations, and safety standards
What You Must Have
* Operations Manager experience in the logistics field and/or autonomous vehicles / fleet management (bonus points for experience in the last-mile area).
* Education: Bachelor’s Degree or higher
* Language: Knowledge of basic German and working proficiency in English
* Driving license that permits you to drive in Switzerland
Get some bonus points
* Experience with operations and autonomous vehicles, specifically in the area of last mile deliveries
RIVR is committed to building a diverse and inclusive team that values every perspective. If you’re passionate about driving innovation in robotics and creating meaningful impact, we encourage you to apply and bring your unique self to our team.
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Management and Manufacturing
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