Teamlead IT Service Desk (f/m/d) 80 - 100 %
This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional as
Teamlead IT Service Desk (f/m/d) 80 - 100 %
Your daily contribution:
Lead and mentor a local team of Service Desk Technicians, Apprentices, Agents and Support Staff, to ensure their professional growth and development
Manage all Helpdesk operations as a single point of entry for Switzerland, from delivery of frontline technical support to orchestration of incidents, service requests or other demands
Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary
Identify the need for upgrades, configurations or new systems and report to other departments and management
Implement appropriate KPIs and dashboards to track performance, create transparency on issues or problems, and allow timely resolutions to protect business continuity and user satisfaction
Development, documentation, and execution of training content regarding existing, new, or changed processes as well as their execution in the ticketing or demand management tools
Stay up to date with industry trends, emerging technologies, and best practices in business analysis
You are expected to process tickets too
Your Profile:
Bachelor's degree in IT (Bsc or FH), TS or adequate certification level
Proven experience (5+ years) in Helpdesk Management, deep understanding of frontline technical support, and with a track record of successfully leading and managing an international team
Project management experience in small or medium sized project with the focus on service desk
Leadership and team-building skills, with a focus on fostering a collaborative and innovative work environment
Fluent in German and proficiency knowledge in English (written and spoken)
Your Personality:
Ability to act independently and on your own responsibility (self-driving) in your responsible area
Proactive approach and mindset
Ability to work effectively in a fast-paced and dynamic environment
Excellent problem-solving skills
Exceptional interpersonal skills to work cross-functionally, intercultural as well as interact in teams and with outside professionals
Self-motivated, result-oriented and decisive personality with a high level of energy and autonomy
Strong attention to detail and a commitment to data accuracy and quality
We offer:
Structured induction process
Flexible working conditions
Versatile and autonomous activities and tasks
Working environment with professional development opportunities
Participation in job-related training and further education
Above-average pension fund
Appreciative and inclusive culture
Demonstrated lived values that value diversity
Dynamic, international environment with committed employees
We look forward to receiving your complete application documents.
Burckhardt Compression AG | Location Winterthur I Wyser | Tel. jid729c824ja jit0311ja jiy26ja