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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."
Peggy Focheux Duval: Director of Learning & Development, France
Global Associate Vice President Branded Residential (Hybrid opportunity)
The Global Associate Vice President of Branded Residential is a leadership role responsible for overseeing the strategic execution and operational excellence of the branded residential business across all phases—from pre-development through long-term operations. This role will drive performance and alignment across development planning, service delivery, legal and regulatory compliance, HOA administration owner experience, and financial outcomes —ensuring the residential portfolio meets the standards of world-class hospitality brands. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
* Annual allotment of free hotel stays at Hyatt hotels globally
* Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
* A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
* Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
This individual serves as one of the foremost branded residential experts on pre‑development projects, residential operations and governance; working cross‑functionally with development, design, legal, finance, marketing/sales, and hotel operations teams to protect and elevate the brand’s residential footprint globally. Additionally, the Global Associate Vice President of Branded Residential will provide direct guidance and support to on‑property field leaders to deliver consistent brand execution and operational excellence across all locations. Key responsibilities include:
* Strategic & Pre‑Development Planning
o Guide residential input for new developments across brands and regions.
o Lead pre‑development planning including financial modeling, feasibility input, and residential brand positioning.
o Partner with development and design teams to ensure residential program alignment with brand, market, and operational goals.
o Define residential scope of services, management structure, and operating budgets.
o Support all legal project initiatives including various suite of agreements and regime documents along with creation of other compliance related items such as HOA administration and budget support; liaison with legal parties and other key stakeholders.
o Ensure all service offerings are identified for new projects in preparation for mobilization of project launch and other various aspects in this development phase that require support.
* Legal, Financial & Compliance Oversight
o Oversee residential governance including HOA/strata formation, owner documentation, and budget oversight.
o Collaborate with legal teams to ensure brand‑aligned governing documents and compliance with jurisdictional requirements.
o Monitor compliance with brand standards, management agreements, and regulatory frameworks.
o Create and support ongoing opportunities for consistent standards amongst legal instruments and seek innovation opportunities to advance documents for the long‑term along with regularly auditing of documents.
* Residential Operations Leadership & Field Support
o Develop and oversee standard operating procedures (SOPs) for branded residential service delivery and common area management.
o Provide strategic oversight and hands‑on support to residential operations field leaders across properties.
o Ensure operational readiness for residential launches, including staffing, training, technology systems, and resident onboarding.
o Establish performance metrics for service quality, owner satisfaction, and operational efficiency and asset performance.
o Support from pre‑development through operational systems of all RMA programs, where applicable, for compliance, form and presentation consistency and resident advocacy.
* Owner Experience, Service Delivery & HOA Administration
o Create and oversee the delivery of elevated residential service programs that reflect branded hospitality DNA.
o Foster a resident‑centric culture that balances privacy, exclusivity, and personalization.
o Coordinate shared services with hotel operations, including amenities access, concierge, housekeeping, and maintenance.
o Lead HOA administration strategy across properties, including formation, budgeting, governance, and ongoing compliance.
o Serve as a liaison between brand operations and third‑party HOA managers or boards, ensuring alignment with brand standards and owner expectations.
* Brand & Cross‑Functional Collaboration
o Act as internal subject matter expert on branded residential operations, governance, and owner experience.
o Support residential marketing, sales, and owner communications with brand‑consistent positioning.
o Partner with key stakeholders to optimize residential profitability, HOA health, and long‑term asset value.
o Manage residential business line metrics, analytics and reporting package along with fee forecasting and tracking.
o Oversee relations with Hyatt’s licensee with respect to the shared ownership/timeshare business for Hyatt Vacation Ownership club matters as main point of contact.
* Other responsibilities and qualifications
o This incumbent needs to have (1) a wide and varied skill base, (2) strategic leadership and operational execution, (3) an understanding of the branded residential and shared ownership markets, (4) facilitate the opening and successful operation of residential projects, (5) field team mentorship and cross‑property collaboration, (6) residential governance and HOA expertise, (7) financial and legal acumen in residential real estate globally, (8) brand stewardship and owner experience leadership, and (9) service innovation and delivery as best in class standards.
o The Global Associate Vice President of Branded Residential will report to the Global Head of Branded Residential.
Qualifications
* Experience Required: Bachelor’s degree in Business, Real Estate, Hospitality, or related field.
* Minimum 10+ years of leadership experience in branded residential, luxury real estate, shared ownership or hospitality.
* Demonstrated expertise in HOA administration, governance models, and legal frameworks.
* Proven track record of executing residential developments, service programs, and operating platforms in high‑end or lifestyle environments.
* Strong leadership, communication, and relationship‑building skills across internal teams, owners, and third‑party partners.
* Global perspective with experience managing residential field operations across multiple markets.
* Passion for hospitality, design, service excellence, and community lifestyle.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Salary range for this position is $161,300 - $200,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Hyatt Regency London - The Churchill | London, ENG, GB
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