Job Description
The Service Request Management (SRM) Team is responsible for delivering and maintaining Avaloq's sophisticated Jira-based customer ticketing solution, which serves as the cornerstone of all development, change, test, and release management processes across the organisation. As the ticketing platform is utilised by every business unit within Avaloq, the team continuously evolves and adapts the system to align with evolving business requirements and to enhance operational efficiencies.
The team operates as a cohesive unit across globally distributed locations including Bioggio, Zurich, London, and Manila. Daily stand‑ups facilitate close collaboration, expedite knowledge sharing, and enable rapid resolution of impediments, thereby maintaining consistently high standards of quality and responsiveness.
Your key tasks
Plan, design, configure, and deploy global Atlassian-based ticketing systems, ensuring alignment with organisational requirements
Automate, optimise, and continuously enhance existing solutions in partnership with the development team
Coordinate and consolidate requirements from diverse user groups and external vendors
Provide comprehensive communication, guidance, and training to internal and external stakeholders
Collaborate effectively with product owners, software engineers, and fellow configuration specialists
Lead and contribute to cross‑functional projects within a complex systems environment
Qualifications
Extensive experience administering and configuring Jira Data Center and Jira Cloud (Software & Service Management)
Demonstrated hands‑on experience integrating third‑party systems and plugins with Jira or other Atlassian tools
Tertiary qualification in Information Technology or equivalent professional experience
Solid understanding of system design, development, implementation, and operational principles
Proven ability to contribute to solution design and architecture activities, with particular focus on security, resilience, and automation
Collaborative approach with a commitment to quality and continuous improvement of Jira‑based customer‑facing solutions
Capacity to work independently and manage responsibilities autonomously
Fluency in English; working proficiency in German or Italian (speaking both is advantageous)
It would be a real bonus if you have
Atlassian Administrator certification
Foundational Unix system knowledge and experience, preferably with CentOS and/or RHEL
Experience with application, performance, and end‑user experience monitoring tools (e.g., Check_MK, Fluentd, Grafana)
Basic database knowledge, including SQL
Experience with virtual infrastructure setup and configuration (vSphere or cloud‑based solutions)
Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
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