Join us to apply for the Senior APIgee Application Support Engineer role at EPAM Systems.
We are looking for an APIgee Application Support Engineer to strengthen our engineering team in Zürich, supporting our banking client.
Responsibilities:
* Manage local business and operations stakeholders
* Ensure production stability and availability for key operational business processes
* Investigate and resolve incidents, identify impacted components, analyze impact, and perform remediation
* Define workarounds for known errors and initiate process improvements
* Plan and execute Business Continuity Management, including application rollouts and certificate renewals
* Manage full production support responsibilities based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management
Requirements:
* Ideally 5-10 years of Level 2 production support experience in a global environment
* Hands-on experience with WebSphere, Linux, Cloud (Azure), and automation/application monitoring tools like AppDynamics, Splunk/Selenium, Jenkins
* Good knowledge of WebSphere/Tomcat/Apache and Shell/Perl scripting
* Expertise with MQ or EMS and APIgee
* Strong commitment, resilience, accountability, stakeholder communication, and escalation management skills
* Strong analytical, problem-solving, and synthesizing skills
* Ability to drive service improvements through telemetry, automation, and quick incident recovery
* Team player capable of collaborating across teams
* Fluent English is required; German language skills are a significant advantage
We offer:
* 5 weeks of vacation
* EPAM Employee Stock Purchase Plan (ESPP)
* Enhanced parental leave
* Extended pension plan
* Daily sickness allowance insurance
* Employee assistance program
* Global travel medical and accident insurance
* Learning and development opportunities, including in-house training, professional certifications, and access to over 22,000 courses on LinkedIn Learning
*All benefits are subject to eligibility. Background checks are required. We do not accept CVs from staffing agencies.
Eligible applicants include Swiss nationals, EU/EFTA nationals, third-country nationals in Switzerland with work permits, and displaced Ukrainians with S permits.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job functions: Business Development, IT, Engineering
* Industries: Software Development, IT Services, Consulting
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