If you are:
- Passionate about luxury watches and technical training.
- An excellent communicator with a knack for explaining complex concepts.
- Organized, detail-oriented, and committed to delivering high-quality results.
Then you must be the right talent to join our Customer Service team as a CS Watchmaking Trainer!
In this vital role, you will be responsible for delivering top-notch technical training and support for our luxury watch products. This position involves a combination of training delivery, technical support, and collaboration with various departments to ensure the highest standards of service and product knowledge.
Key Responsibilities:
Technical Training (50%):
- Plan, organize, and conduct technical training sessions for Customer Service watchmakers, external partners, and non-technical boutique staff.
- Assess and support the development of technical skills, identifying training needs to enhance performance.
- Develop and revise training materials, including remote training modules and individual training reports.
- Coordinate and oversee polishing training delivered by the Manufacture expert.
- Manage training pieces, including inventory control and destruction if necessary.
- Participate in client events as required.
Technical Support (50%):
- Represent the needs of Customer Service and clients in watch novelties follow-up meetings with the Development Department.
- Contribute to the definition of the CS intervention policy and its communication to the markets.
- Identify CS spare parts requirements and define bills of material in collaboration with the Bureau Technique.
- Create and maintain comprehensive technical documentation.
- Develop specific tools to improve the efficiency and quality of intervention.
- Serve as the primary technical contact for all markets, providing expert support for watch products.
The exceptional skills we are looking for:
- Have previous experience as a watchmaking trainer, with the ability to contribute to product development and provide technical support to markets.
- Fluency in English and French.
- Demonstrate excellent interpersonal and communication skills, with the ability to adapt to diverse audiences.
- Be self-motivated, organized, and results-oriented, with a rigorous and proactive approach.
- Exhibit a strong client focus.
- Be an excellent team player with experience in cross-functional projects in an international setting.
- Possess the ability to thrive in dynamic and evolving environments.
- Be willing to travel for training delivery and to support CS teams in our markets.
Still wondering why you should apply?
- Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
- Your daily activities will be interesting, challenging and diverse
- We are passionate about developing our people and you will have access to various trainings
- No day will be like another!
The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further! If you want to become a part of it do not hesitate to apply!