PpAccelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best‑in‑class products, services, and solutions that are mission‑critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. /p h3Global Lead Customer Quality (m/f/d) /h3 pAs Global Lead Customer Quality, you will drive a best‑in‑class, customer‑centric quality strategy across engineering, operations, supply chain, and sales for our High Speed Division. You own the customer quality performance for Accelleron’s most demanding global OEM customers and ensure consistent execution and alignment across all relevant functions and manufacturing sites, including Switzerland and China. Reporting to the Global Head of Sales, you provide functional leadership to the local customer quality managers in Switzerland, the United States, and China. In this role, you play a critical part in safeguarding customer satisfaction, ensuring contractual compliance, and protecting Accelleron’s reputation with key OEM customers worldwide. /p pYou establish and drive a systematic approach to global process performance monitoring and transparent continuous improvement process. In close collaboration with commercial operations, manufacturing sites, and value chain functions, you identify, implement, and track sustainable quality improvements across the organization. This newly established function is designed to ensure robust processes and consistent quality performance, supporting the High Speed Division’s exceptional growth momentum. /p h3Your Responsibilities /h3 h3Global Quality Leadership /h3 ul liGlobal point of contact to capture customer quality expectations and drive its implementation in internal processes and requirements /li liOwn overall customer quality performance and drive continuous improvement globally /li liEstablish transparent KPI monitoring and reporting towards customers and senior management /li /ul h3Standards, Methods Governance /h3 ul liEnsure consistent application of automotive quality tools (APQP, PPAP, FMEA, Control Plans) tailored to specific needs /li liFeedback to and support of global standards as defined by dedicated quality function in operations across Switzerland, US, China, and future sites /li /ul h3Customer Issue Management /h3 ul liEnforce structured problem‑solving (e.g., 8D) for customer complaints and non‑conformities /li liEnsure timely, high quality and sustainable corrective and preventive actions across functions /li liMaintain oversight of NCRs, Customer Complaints, and systemic quality improvements on a global level /li /ul h3Change Risk Management /h3 ul liGovern Change Requests (CRs) and Process Change Notifications (PCNs) globally /li liEnsure controlled implementation of changes with full customer alignment /li /ul h3Customer Interface Audits /h3 ul liAct as primary contact for all customer quality‑related matters /li liLead customer audits and ensure successful outcomes through global coordination /li liManage escalations and represent the company in critical customer situations ensuring a sound global approach /li /ul h3Organization Leadership /h3 ul liLead Customer Quality in Switzerland and provide functional leadership to global teams /li liBuild and develop a strong, globally aligned customer quality organization /li liEnsure clear deputy structures /li liDrive change management across functions to ensure customer expectations are met /li /ul h3Your Background /h3 ul liMulti year quality/continuous improvement experience in manufacturing industries in a customer facing role /li liStrategic thinker with hands‑on operational expertise and strong problem‑solving skills /li liFamiliar with automotive quality methods and tools such as IATF 16949, APQP, PPAP, FMEA, structured, 8D‑based problem solving and VDA 6.3 audit standard /li liExperience in leading distributed global teams (especially US and China cultural awareness) and project management /li liSenior personality with strong communication and motivation skills across functional teams with strong awareness for stakeholder management /li liTechnical University Degree /li liFluent in German and English /li /ul h3Your Benefits /h3 ul liCanteen /li liChildcare /li liModern office, smart working /li liFlexible working model /li liAttractive holiday plan /li liEmployee assistance program /li /ul h3Job Family Group /h3 pOperations /p /p #J-18808-Ljbffr