IT System Administrator & Support Engineer
Location: 4051 Basel (BS)
Employment start: 01.09.2026 | Employment duration: Permanent | Workload: 100%
We are looking for a reliable, flexible, and proactive IT System Administrator & IT Support Engineer to manage, maintain, and continuously improve our IT infrastructure, systems, networks, and end-user environments. This role encompasses server administration, user and access management, troubleshooting, cybersecurity, cloud services administration, and technical support for internal users. The ideal candidate possesses strong expertise in Windows-based environments, networking, Microsoft 365, cybersecurity best practices, and system monitoring.
What we offer: A multifaceted IT position in an exciting and international environment, working alongside a motivated and friendly team.
Key responsibilities:
* Provide 1st and 2nd level IT support to internal users
* Coordinate with and support external service providers in maintaining and developing the company’s IT infrastructure
* Set up new workstations and prepare, configure, and issue IT equipment
* Support on-boarding and off-boarding processes, including user account creation, access rights management, and equipment allocation
* Manage procurement, administration, inventory, and documentation of IT hardware and peripherals, including printers, network devices, and accessories
* Troubleshoot and resolve hardware, software, network, and communication issues
* Configure and maintain spam filtering, email security policies, and mail flow rules
* Administer shared mailboxes, calendars, and collaboration platforms within Microsoft 365
* Contribute to digitalisation and IT transformation projects
* Install, configure, and maintain business applications, firewall systems, servers, and related IT infrastructure components
* Monitor system performance, security, and availability to ensure reliable IT operations
* Maintain technical documentation, asset inventories, and operational procedures
* Administer, maintain, and support Windows Server environments and telephone systems
* Manage user accounts, permissions, and security policies within Microsoft Active Directory
* Configure, maintain, and optimise Group Policy Objects (GPOs)
* Install, configure, update, and document server operating systems and business-critical applications
* Monitor system performance, troubleshoot issues, and perform root cause analysis
* Manage backup solutions and disaster recovery procedures to ensure business continuity
* Ensure high availability, reliability, and security of server infrastructure
* Monitor, maintain, and optimise network infrastructure
* Support and administer LAN, WAN, VPN, and WLAN environments
* Diagnose and resolve network performance and connectivity issues
* Configure and maintain firewalls, switches, routers, and other network devices
* Perform server room patching, cable management, and network organisation
* Maintain network documentation and support infrastructure upgrades
* Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint, and Exchange Online
* Manage cloud platforms and services, including Microsoft 365 and Nextcloud
* Administer user accounts, licences, groups, and access permissions
* Support cloud migration projects and collaboration tool implementations
* Ensure secure and efficient operation of cloud-based services and applications
* Implement, maintain, and continuously improve IT security policies and procedures
* Deliver IT security awareness and cybersecurity training for users
* Administer endpoint protection solutions, including Bitdefender
* Apply security patches, updates, and vulnerability remediation measures
* Monitor security logs, alerts, and system events to identify threats
* Support incident response and vulnerability management processes
* Contribute to compliance initiatives and continuous improvement of the organisation’s security posture
Ideal candidate qualifications:
* Completed vocational training as an ICT Specialist EFZ / IT Specialist EFZ or equivalent qualification in IT
* Experience in IT support, workplace management, and system administration in a professional environment
* Strong knowledge of Windows Server, Active Directory, GPOs, networking, and Microsoft 365 administration
* Practical experience with backup solutions, endpoint protection, and IT security best practices
* Familiarity with ERP systems (ideally Odoo) and warehouse management systems is an advantage
* Experience with IT service and development tools such as GitHub
* Strong communication skills, combined with analytical thinking and a structured, solution-oriented approach
* Very good English skills; German and/or French is an advantage
* Ideally 3+ years of experience as an IT System Administrator / Support Engineer in an SME environment
Language skills:
* English: Orally Very good knowledge, Written Good knowledge
* German: Orally Good knowledge, Written Good knowledge
Contact information:
* Email: hr@ssef.ch
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