Please find below the Job Description
Job Role: Desktop Support Engineer
Location: Neuchatel, Switzerland
Role Type: contract
Mode: Onsite
Position Responsibilities and Functions
* Provide first/second level contact and problem resolution for customer issues.
* Work with vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
* Should have basic knowledge of Mac operating system, to support Apple pc users.
* Install, upgrade, support and troubleshoot for printers, computer hardware.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
* Bachelor’s Degree or equivalent in Computer Science or related field.
* Minimum of 2-3 years of IT experience.
* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting and problem-solving skills.
* Proven ability to multi-task, effectively determine priorities and meet SLA’s.
* Excellent communication relationship-building and internal customer service skills.
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