Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Customer Care Representative in our Taste and Wellbeing Division, you will report to the Customer Care Supervisor and manage the order in SAP and be responsible for customer service. Sound interesting? It could well be your perfect opportunity. If, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships.
Responsibilities
Order follow up / coordinate for implementation towards ultimate delivery of the orders to the customer's promises or GI date.
Customer complaint handling.
Communication between Sales Dept & Operation.
Implement and safeguard various ordering related policies and procedures, e.g., MOQ, credit, cancellation, stock build, freight pattern, lead time, return and claim.
Establish and maintain the solid business relationship with the customer, collect the rolling forecast from the customer.
Maintain SOM database, actively engage in S&OP, and work with various functions within Ops to improve customer service and customer satisfaction level, along with plant costs, working capital and productivity.
Lead and train junior staff and new employees, helping them adjust more quickly to the work environment and understand the job.
Assist the manager and help improve the working process for the department, promoting better development.
Qualifications
University Diploma.
General understanding of customer service.
SAP experience is a MUST.
Self‑motivated, analytical problem‑solving skills and good communication skill.
Willing to learn and develop oneself within the company.
Benefits
Attractive package with benefits.
Paid annual leave and sick leave.
Good opportunities for progressive learning and development.
A creative team environment that will inspire you.
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
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