Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The Client Services Project Manager I at Thermo Fisher Scientific Inc. presents an outstanding chance to excel in a dynamic project management role. You will be instrumental in delivering impeccable service to our clients, ensuring world-class project execution and client happiness. Your ambition and collaboration will drive the success of various projects, leaving a significant impact in the scientific community.
Key Responsibilities:
* Collaborate with internal teams to establish project objectives and ensure outstanding study results
* Establish and maintain study filing systems and accurate records, adhering to quality management systems
* Collaborate with Project Managers to ensure timely execution of project activities, meeting both customer and study requirements
* Coordinate and communicate all relevant activities to ensure that services and products are ready as required by the customer
* Use project planning tools to supervise achievements and critical activities, ensuring seamless project delivery
* Build and support operational documentation, including GMP operational documentation, bill of materials, and billing packages
* Provide backup support to the Project Team, ensuring consistent project progress
* Collect information on study design, including label texts, packaging materials, label translation, batch documentation, logistics coordination, and GMP instructions
* Apply GXP principles in all areas of responsibility
As Shown By:
* General understanding of project plans and timeline management with a consistent track record for successful task delivery
* Understanding of inventory and billing principles, documentation practices, and report generation.
* Ability to identify project challenges and collaborate with team members or management for effective resolution
* Experience in supporting senior Project Managers in planning and coordinating functional team activities, timelines, and results
Client Relationship Management
* Maintain a comprehensive understanding of Thermo Fisher's solutions portfolio and industry strategy
* Collaborate on special projects, reports, and meeting preparations, including agenda generation, scenario planning, and timeline monitoring
Technical Knowledge
* Perform basic data analysis functions with assistance from senior team members as required to ensure successful project results and customer satisfaction
* Efficiently record and supervise project data in different systems, maintaining accountability for data accuracy, reporting, and timeliness
Project Management Leadership
* Seek mentorship and guidance to improve project management skills
* Communicate information timely, understand boundaries, respect differences, and address challenging situations appropriately
Key Requirements:
* Education: Commercial apprenticeship or equivalent
* Years of Experience: 1+ year of experience in project coordination, documentation and/or administration (preferably Pharmaceutical Industry)
* Fluent English, German beneficial