As Head of IT Operations, you’ll own the strategic and operational IT landscape at one of Switzerland’s leading marketing agencies. Beyond ensuring reliable infrastructure and support, you’ll drive critical transformation projects like our ERP rollout. You will clearly articulate and implement the strategy for the company’s systems and technology landscape and work closely with our CFO, senior management, and business teams. Your leadership will elevate IT from a support function to a strategic enabler of our growth plans.
Your responsibilities
You are responsible for the operational, strategic, and leadership aspects of the IT Operations department. Together with your team, you ensure IT governance, operations, security, and the development of systems. You plan and operate IT services necessary for optimal support of business processes and manage the conception of IT architectures and services, including budgeting, controlling, and procurement of IT resources. You work closely with the head of business operations to establish priorities for technical and process changes within our tool landscape.
Your involvements include:
* Developing and leading a distributed team of IT operations specialists and serving as a strategic partner for management on technical and strategic IT questions.
* Ensuring all internal clients receive exceptional IT service.
* Managing the company's end-user devices (macOS and Windows laptops) with your team.
* Overseeing the network and critical business infrastructure (e.g., Projektron BCS, BLP, Abacus).
* Managing and maintaining security infrastructure (e.g., Zscaler, Google Workspace, JumpCloud) and operating and extending MDM and directory solutions for proactive device management and deployment.
* Monitoring system utilization, handling notifications and security warnings, and initiating appropriate actions and escalations. Ensuring security practices are implemented and operations adhere to security guidelines.
* Keeping operational documentation and end-user self-service pages up-to-date.
* Overseeing onboarding and offboarding processes for employees.
* Continuously improving the overall end-user customer journey.
You...
* Bring team leadership, IT planning, and budgeting experience.
* Have managed a team and a distributed technology environment.
* Possess in-depth IT knowledge in both Mac and Windows environments, along with advanced network engineering skills and hardware/software expertise.
* Have a strong understanding of IT security principles and best practices.
* Collaborate closely with the CFO and senior management to ensure IT systems support internal stakeholders effectively.
We...
* Have been recognized as a Kununu Top Employer, indicating high employee satisfaction and pride in the company.
* Work in modern offices near Enge train station, featuring open spaces, silent areas, rooftop terraces, and amenities like a gym and yoga mats.
* Offer flexibility, responsibility, and the possibility to work remotely from home or abroad, along with attractive benefits and perks.
* Work in small, personal teams with motivated and talented colleagues.
Interested?
Our recruiter, Michelle, looks forward to receiving your online application with a short résumé. It’s quick and easy—just a few minutes! Please include your education, professional experience, and what motivates you to become Head of IT Operations.
For recruitment agencies: We are filling this position without external assistance. Unsolicited applications will be treated as direct applications.
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