Ph3Remote Italian speaking Customer Support Advisor in Portugal! /h3 h3About the job Remote Italian speaking Customer Support Advisor in Portugal! /h3 pCross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal! /p bKey Responsibilities /b ul liCustomer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. /li liCustomer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. /li liCustomer Service: Deliver high‑calibre customer service for post‑sales requests including delivery, warranties, and refunds. /li liSales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. /li liSales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. /li liOrder Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. /li /ul bCandidate Profile /b ul liExcellent communication skills coupled with empathy and team spirit /li liTech‑savvy /li liPrevious experience in Customer Service (preferable) /li liPrevious experience in sales is a plus /li liAvailability to work on rotational shifts /li liSalary Conditions: Base salary (gross): 1050 euros x 14 /li liPerformance bonus (gross): up to 225 /li liHealth insurance: Since day 1 upon monthly payment - Free after 6 months of contract /li liSchedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day /li liType of contract: 6 months with the possibility of renewal /li /ul /p #J-18808-Ljbffr