Overview
Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We are seeking an Account Manager (AM) who will play a crucial role in managing accounts and standard projects independently and plays a critical role in providing logistics and event management consultancy and services to the clients. This role is key to meeting organisational KPIs and client expectations, with the opportunity to support larger, more complex accounts under senior guidance.
Location: This role operates on a hybrid model, with at least one day per week in our Meggen office. We welcome applications from candidates based outside the region who are open to relocating.
Responsibilities
Client management
Support the senior Client Service team and Medical Account Lead to build and maintain strong client relationships, support in developing Key Account Plans, scopes of work, and engagement plans to ensure account sustainability and growth
Act as the primary Client Service contact for event‑related logistics, leading logistics focused client calls and providing structured guidance and consultancy across the full event lifecycle
Actively seek and share client feedback and insights with the senior team to shape preferred ways of working, implement new solutions, and flag any concerns to support risk mitigation and account health
Maintain regular client communications to ensure service levels are met, keep CRM/Excel updated with relevant account information
Strategic and commercial insight
Work with senior CS support to understand the client's broader enterprise environment, including therapy area, product and competitor landscape, as well as CLS services
Seek to understand governing body guidelines such as ISMPP, ABPI, and the Sunshine Act, while keeping an eye on evolving opportunities like social media and AI to offer the best possible solutions
Ensure implementation of MSA framework (e.g., hourly rates, charging for travel time) and internal processes, seeking support if required
Event management and logistics oversight
Oversee and coordinate external logistical agencies and vendors (e.g. registration partners, travel agencies, production suppliers), ensuring clear briefing, aligned timelines, quality control, and compliance with agreed scopes of work
Take operational responsibility for smaller‑scale events and meetings, including participant management, registration tracking, hotel and travel coordination, and liaison with venues, ensuring a smooth and professional delegate experience
Ensure close alignment between logistics, scientific/medical content, and client expectations by working in partnership with Medical Leads, senior Client Service colleagues, and internal and external delivery teams
Manage HCP contract administration and honoraria coordination for events, and ensuring full compliance with client policies, FMV principles, and applicable transparency and disclosure requirements
Monitor logistical timelines, deliverables, and budgets, flag risks early, and ensure learnings are captured and shared to continuously improve event delivery standards
Ensure that all event activities are delivered in accordance with local requirements, client policies, internal SOPs, and relevant industry and transparency regulations
Account team leadership
Ensure account performance by attending client and internal status meetings, maintaining proactive client communication, staying on top of all live projects and their timelines, and prioritising workload effectively
Regularly review account performance across quality, timelines, and financials, attend project briefings and client debriefs to embed key learnings, and building strong working relationships within the team
Work with senior Client Service support on complex or strategic projects, and team changes as needed, making sure client feedback and processes are shared with the team
Ensure the team is aligned on client processes, MSA specifics, and compliance requirements including Sunshine/EFPIA and AE reporting, while also actively coaching and mentoring junior team members
Business maintenance
Identify new project opportunities within existing accounts, work with the senior CS team to explore new service types, develop proposals, and implement client engagement plans to drive organic growth
Continuously build knowledge of Cactus Medical's capabilities and service offerings
Financial/KPI accountability
Review key metrics and KAP KPIs, support the senior CS team with account data for MSA and procurement discussions, and make sure monthly financials are accurately reported including SoWs, reconciliations, out‑of‑scope work, and any gaps in fee vs forecast
Support senior CS Lead in driving project conversion and organic growth to hit account targets, and ensure to obtain the right approvals from Finance and the Executive Sponsor for any discounts, rebates, or write‑offs are given to the client
Look for ways to make account reporting more streamlined and efficient and share any improvements with the wider client service team
Qualifications and Prerequisites
Must have bilingual German-English proficiency at a native or near-native level
Bachelor’s degree with experience in medical communications or the pharmaceutical industry, with at least 2+ years in an agency, ideally as a Senior Account Executive or 3+ years in project/account management
Strong knowledge of medical communications, with great organisational skills to manage and prioritise multiple projects at once, a good eye for detail, and a drive to meet targets
Experience in leading small accounts and/or multiple projects and understands the importance of KPI measurement within a business setting
Willing to travel for events, client meetings and onsite responsibilities
Ability to build strong relationships with good communication skills, can stay calm under pressure, and bring a positive and confident attitude that keeps the team motivated
Hands on experience in organising and delivering events, including end to end coordination of smaller meetings and oversight of external logistical agencies for larger events a strong plus
Strong organisational skills with the ability to manage multiple projects and events in parallel, prioritise effectively, and maintain attention to detail
Should be a clear and confident communicator who values two-way dialogue, takes pride in their work, owns their mistakes, works well as a team player, and recognises others' achievements
Strong knowledge of Microsoft Office suite (e.g., Microsoft Project), Adobe, AI utilization, omnichannel/digital knowledge
Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
Accelerating from Anywhere
Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently.
Documenting work that brings everyone on the same page.
Maturity to choose between synchronous and asynchronous collaboration.
Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
About CACTUS
At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.
Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future‑ready technologies, we partner with medical affairs teams to catalyse their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
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