Position Responsibilities:
1. Coordinate task assignments and proactively monitor progress to address delays and ensure timely delivery of documentation requirements.
2. Provide hands-on coaching and guidance to team members, helping resolve challenges and elevate the quality of outputs.
3. Support the drafting and enhancement of control references and procedures by identifying gaps and ensuring process descriptions are clear, complete, and aligned with operational realities.
4. Apply and reinforce the use of standardized templates, formats, and terminology to promote consistency and reduce rework.
5. Contribute to quality assurance efforts by identifying documentation issues and recommending corrective actions to improve clarity and accuracy.
6. Assist in implementing and maintaining documentation best practices, addressing inefficiencies and promoting continuous improvement.
7. Collaborate with process owners and compliance partners to gather, validate, and refine information, resolving discrepancies and ensuring completeness.
8. Review and verify the accuracy of control procedure ownership, flagging outdated or missing assignments for resolution.
9. Facilitate interviews and working sessions to uncover process details and ensure documentation reflects actual practices.
10. Support audit and regulatory reviews by preparing and organizing relevant documentation and providing insights to clarify control design and execution.
11. Identify and propose enhancements to documentation tools, templates, and workflows to improve efficiency and usability.
12. Participate in initiatives aimed at strengthening audit readiness and streamlining documentation processes.
13. Promote a culture of accuracy, compliance, and accountability by modeling best practices and encouraging proactive problem-solving.
14. Contribute to the integration of documentation efforts with broader compliance and risk management initiatives.
15. Translate stakeholder discussions into clear, actionable documentation, leveraging analytical skills and attention to detail.
16. Build collaborative relationships across teams to resolve documentation challenges and support process improvements.
17. Perform other related tasks that contribute to team objectives and operational excellence.
Required Qualifications:
18. With at least 3-5 years of experience in compliance, risk management, or audit within financial services
19. With at least 2+ years in a leadership role
20. Proven strong understanding of control environments, regulatory frameworks and documentation standards
21. Intermediate Microsoft office skills
22. Excellent communication, stakeholder engagement, and analytical skills.
23. Bachelor’s degree, preferably related to Banking, Finance, Insurance, Accounting or related course
Preferred Qualifications:
24. Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.
25. Excellent organizational skills
26. Excellent written and verbal communication skills in negotiating, influencing, and relationship building skills.
27. Ability to solve problems and excellent execution of the action plans
28. Strong ethical compass and discipline
29. Ability to work independently and collaboratively with all levels of management in the organization.
30. Ability to facilitate decision making across groups in the company.
31. Ability to set priorities, managing overlapping timelines and competing demands
32. Comprehensive knowledge of the financial services industry and regulatory environment with an advanced understanding of the Company’s business
33. Ability to represent business internally within the company and externally outside of the company (e.g. regulators, industry peers)
34. We’ll empower you to learn and grow the career you want.
35. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
36. As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid