Join our team at AEW Energie AG, an integrated energy service provider in Aargau! Experience a collaborative and innovative work environment while shaping the future of energy.Your tasksSupport of the customer service centre in 1st-level support and, if necessary, in 2nd-level support with high service quality in complex clarification casesActive participation in the area of receivables managementProfessional customer advice, success-oriented sales activities in campaign management across all contact channelsParticipation in the continuous improvement process with a focus on customer services across the entire customer value creation (master data, service processes, customer acquisition/care as well as meter reading, billing, and much more)Participation in projects related to digitalisation and automationYour profileCommercial or IT/technical vocational trainingSeveral years of sales and customer advisory experience in a service industry, experience in receivables management is an advantageHigh IT affinity (MS Office, SAP, CRM, customer portals, apps, etc.)Good process understanding (customer, IT processes)Strong service, solution and customer orientation, as well as good social and advisory skillsExperience/knowledge of the energy industry (electricity, heat, services) and familiarity with regulatory requirements are a great advantageConfident German in spoken and written form, knowledge of another foreign language (English, French, Italian, etc.) is an advantage
#J-18808-Ljbffr