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Global service transformation manager 80-100% fixed term contract

Zug
Siemens AG
EUR 105’000 pro Jahr
Inserat online seit: 13 Mai
Beschreibung

We transform buildings. With technology for smart and sustainable buildings and infrastructure, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and achieve world-class experiences for people.

Within Siemens Smart Infrastructure, you will be part of our Buildings Business Unit, which brings together the full portfolio of products, software and services for buildings and adjacent infrastructure.

Fixed‑term contract: 18 months. Location: Zug, Switzerland or within the EU & UK.


The Role

* Lead the global rollout and adoption of GSPF, calculation tools, and SPM, ensuring consistent implementation across regions and alignment with strategic service transformation objectives.
* Act as the primary Subject Matter Expert, providing guidance, governance, and expert support to stakeholders while driving standardization, capability building, and continuous process improvement.
* Engage in the roll‑out of the service application with various stakeholders within the LCBs, such as service and operations management, local implementation managers and subject matter experts.
* Collaborate with product managers for the service application and enable the organization to effectively implement and adopt the new service applications and service delivery processes.


Your New Responsibilities

* Manage the end‑to‑end deployment of service applications such as the Global Works: forService platform (a Siemens‑specific digital platform).
* Engage with LCB management and obtain local stakeholder commitment.
* Drive change management and rollout of service applications as part of a transformation to state‑of‑the‑art technology, always considering the need for harmonization and standardization of data and processes.
* Develop implementation plans and ensure the availability of adequate training and documentation for deployment in close collaboration with product management and operations integration.
* Plan and track the deployment of service application and their adoption in LCB/assigned country roadmaps, implementation plans and dashboards.
* Drive productivity improvements in conjunction with LCBs for tech and tool business plan.
* Identify optimization measures and challenge existing methods and workflows in countries to accelerate the adoption of service applications.
* Contribute to the continued enhancement of service applications by identifying and supporting the definition of value propositions and use cases that best fulfill the needs of customers and employees.


Your Profile

* Bachelor's degree in business, computer science, engineering or similar education; a combination of technical and business degree preferred.
* Five or more years of professional experience in the service business or in product management, ideally related to business digitalization or building technology.
* Experience working within a Strategic Product Management and Global Sales & Project Framework environment.
* Background in building automation, fire safety, security or related building management systems/services is a strong advantage.
* Expert in Microsoft Dynamics 365 Field Service.
* Desire for achieving a high level of process efficiency and data consistency, and familiarity with service/operations relevant technology and tool environments.
* Experience in project/rollout management and change management.
* Energetic personality, used to taking on responsibility and working on own initiative with high self‑motivation, strong business sense and target‑oriented approach to thrive in a global environment with virtual teams.
* Excellent communication and interpersonal skills, able to interact with stakeholders at all levels and be effective as part of a global team.
* Fluency in English is a prerequisite; proficiency in Spanish, Italian, Portuguese or other languages is an advantage.
* Ability and flexibility to work in a distributed & matrix organizational setup.
* Willingness to travel up to 10% of the time.


Employee Benefits

* 2‑3 days per week of mobile working is standard.
* Mobility allowance.
* Varied further training opportunities.
* Access to employee share programs.
* Additional information about employee benefits can be found here.
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