The Quality Manager is responsible for the quality control of Technical Product Information according to writing guidelines and norms.
This includes, but is not limited to, monitoring and inspecting content; working closely with the Technical Writers in the team; reporting on all quality-related issues; and training Technical Writers.
Key Responsibilities
* Oversee the correction and review of documentation created by local Technical Writers.
* Establish, improve, and update writing guidelines for English content creation.
* Troubleshoot issues with technical writers, create effective solutions, and ensure proper support for the team.
* Act as an ambassador for quality and standards.
* Create and update documentation included with products based on norms and company-internal standards.
* Coach and mentor junior technical writers and onboarders across different businesses; conduct training courses for new onboarders.
* Perform timely and accurate audits; report on findings.
* Ensure compliance with relevant regulations, work rules, and quality procedures within the department.
Required Skills
* High level of technical expertise.
* Advanced user knowledge in XML-based editing systems, preferably ST4, and media editing knowledge.
* Excellent written and spoken English skills.
* Focus on service, customer orientation, and a commitment to quality.
* Ability to work both independently and in a team, with good communication skills and a sociable demeanor.
* Willingness to work with international teams, demonstrating intercultural skills and understanding.
* Ability to convey complex concepts simply and understandably.
* Willingness to travel approximately 10–15% for onsite training.
Questions? We are happy to answer them!
Didier Jean-Louis Chételat
Recruiting Partner
LinkedIn
Creating impact together at Bühler!
Two billion people eat food daily produced with Bühler equipment. One billion people drive vehicles with parts manufactured on our machines.
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We strive to create innovations for a better world, focusing on healthy, safe, and sustainable solutions. We collaborate with customers, start-ups, multinationals, and academia to accelerate impact together.
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